ActiveTrail incident

Important Notice: Some Costumers May Experience Difficulties With the Account Login -RESOLVED

Critical Resolved View vendor source →

ActiveTrail experienced a critical incident on May 10, 2026 affecting Login and Performance and 1 more component, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2026, 02:21 PM UTC
Resolved
May 10, 2026, 05:48 PM UTC
Duration
3h 27m
Detected by Pingoru
May 10, 2026, 02:21 PM UTC

Affected components

LoginPerformanceGeneral

Update timeline

  1. investigating May 10, 2026, 02:21 PM UTC

    Dear customers, We've identified an issue where some of the customers may experience difficulties with the login to their account. Our development team is on it to resolve the issue as soon as possible. We will update you with any progress. Thank you.

  2. resolved May 10, 2026, 05:48 PM UTC

    Dear costumers, The system is back to be fully operational. Thank you for your patience.