ABBYY incident

Vantage All Instances - Email Import Functionality Stopped

Critical Resolved View vendor source →

ABBYY experienced a critical incident on September 24, 2025 affecting EU and US and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 02:54 PM UTC
Resolved
Sep 24, 2025, 05:49 PM UTC
Duration
2h 55m
Detected by Pingoru
Sep 24, 2025, 02:54 PM UTC

Affected components

EUUSAU

Update timeline

  1. investigating Sep 24, 2025, 02:54 PM UTC

    Email import profiles in Vantage have stopped functioning across all instances, we are actively investigating the resolution. Will provide updates as they become available.

  2. identified Sep 24, 2025, 03:14 PM UTC

    The issue has been identified and we are actively working on fix implementation.

  3. monitoring Sep 24, 2025, 03:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 24, 2025, 05:49 PM UTC

    This incident has been resolved.