ABBYY experienced a major incident on September 3, 2025 affecting AU, lasting 9h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2025, 12:44 AM UTC
Dear Customer, We would like to inform you that we are currently experiencing an increase in pending tasks within FlexiCapture Australia. While documents are continuing to process, you might experience delays in completion. Please be assured that we are actively checking the system and working towards recovery. Thanks, Team Abbyy.
- investigating Sep 03, 2025, 01:16 AM UTC
The backlog is continuing to grow as new items are added, but we are observing that the batches are being processed at the expected rate. The apparent slowness is due to the increased load, not an issue with the processing itself.
- investigating Sep 03, 2025, 02:05 AM UTC
The investigation is still in progress. We are currently checking the database for any potential issues.
- monitoring Sep 03, 2025, 02:56 AM UTC
We have rebalanced the infrastructure, and pending tasks have dropped to below 100. Batches are expected to start clearing from the queue within the next 10 minutes. We will continue monitoring the queue and provide alerts if any unusual behavior occurs. A detailed update on the root cause and mitigation steps will follow once the current backlog is fully processed.
- monitoring Sep 03, 2025, 03:26 AM UTC
We are continuing to monitor for any further issues.
- investigating Sep 03, 2025, 07:16 AM UTC
We are seeing an increase in pending tasks again in flexicapture cloud AU. We see the DB resource utilzation is staying high causing the slowness. I will keep you posted as and when we more details.
- investigating Sep 03, 2025, 08:20 AM UTC
The pending tasks are completed successfully after the restart of processing service.
- monitoring Sep 03, 2025, 08:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2025, 10:34 AM UTC
This incident has been resolved.