ABBYY incident
Vantage Cloud All Instances - Issue with Transaction Creation from Custom Activity or Output Activity
ABBYY experienced a minor incident on October 7, 2025 affecting EU and US and 1 more component, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2025, 02:55 PM UTC
Creating transactions from Custom Activity or Output Activity in Vantage Cloud is failing. We are actively investigating the cause and working on a resolution. Updates will be provided as they become available
- investigating Oct 07, 2025, 03:27 PM UTC
We are still actively investigating. Thank you for your patience.
- investigating Oct 07, 2025, 04:23 PM UTC
The investigation is still ongoing.
- investigating Oct 07, 2025, 05:21 PM UTC
Our SRE and Engineering teams are still troubleshooting the issue. Thank you for your patience.
- investigating Oct 07, 2025, 06:21 PM UTC
We are continuing to investigate this issue.
- investigating Oct 07, 2025, 07:04 PM UTC
Our teams are actively working on identifying the root cause. Thank you for your patience.
- investigating Oct 07, 2025, 07:52 PM UTC
We are continuing to investigate this issue.
- investigating Oct 07, 2025, 08:19 PM UTC
We are actively working with our Cloud Provider to rule out any infrastructure issues.
- investigating Oct 07, 2025, 08:52 PM UTC
We are still actively troubleshooting and working with our Cloud Provider.
- investigating Oct 07, 2025, 09:39 PM UTC
Our troubleshooting efforts with our Cloud Provider are still ongoing.
- investigating Oct 07, 2025, 09:39 PM UTC
Our troubleshooting efforts with our Cloud Provider are still ongoing.
- investigating Oct 07, 2025, 10:33 PM UTC
Troubleshooting efforts with our Cloud Provider are still ongoing.
- investigating Oct 07, 2025, 11:28 PM UTC
Our troubleshooting efforts with our Cloud Provider are still ongoing.
- investigating Oct 08, 2025, 12:05 AM UTC
Troubleshooting efforts are ongoing, and we continue to work closely with our cloud provider to resolve the issue.
- investigating Oct 08, 2025, 01:11 AM UTC
We are still troubleshooting with our Cloud provider. Thank you for your patience.
- investigating Oct 08, 2025, 02:00 AM UTC
We are still troubleshooting with our Cloud provider. Thank you for your patience.
- investigating Oct 08, 2025, 03:06 AM UTC
We are still troubleshooting with our Cloud provider. Thank you for your patience
- investigating Oct 08, 2025, 04:46 AM UTC
Our troubleshooting efforts with our Cloud Provider are still ongoing.
- monitoring Oct 08, 2025, 06:09 AM UTC
As a temporary solution, we’ve optimised the network flow to ensure a stable connection with the Vantage API. This was only needed for skills that send PDFs to another Vantage skill or an external system using a custom script. All other skills are working as expected. A permanent fix will follow soon.
- monitoring Oct 08, 2025, 07:20 AM UTC
We are continuing to monitor for any further issues.
- investigating Oct 08, 2025, 10:56 AM UTC
The issue with document processing is still persisting, and we are able to consistently reproduce it. Our team continues to actively investigate the root cause. Further updates will be shared as the investigation progresses.
- investigating Oct 08, 2025, 01:55 PM UTC
We are actively investigating the issue and troubleshooting efforts are ongoing.
- identified Oct 08, 2025, 04:50 PM UTC
We have identified the issue and are applying a permanent fix across the regions. We will update when the fix has been applied.
- identified Oct 08, 2025, 06:38 PM UTC
We have applied the fix across the EU and US regions.
- monitoring Oct 08, 2025, 08:03 PM UTC
We have implemented a fix across all regions. We will monitor the situation over the next few hours.
- resolved Oct 08, 2025, 10:46 PM UTC
This incident has been resolved.