ABBYY incident
ABBYY FlexiCapture Cloud AU - Increase in pending tasks, Major slowness.
ABBYY experienced a notice incident on September 21, 2025 affecting AU, lasting 18h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2025, 11:18 PM UTC
We are observing an increase in pending tasks in the AU region. You might experience some slowness while processing documents. Our engineering team is actively monitoring the situation to ensure it does not escalate. We expect to provide another update within 30 min or as soon as more information becomes available.
- investigating Sep 21, 2025, 11:56 PM UTC
We’re seeing a clear downtrend in pending tasks following the addition of extra resources. System stability is improving, and we’ll continue to monitor closely.
- investigating Sep 22, 2025, 12:56 AM UTC
Changing the status to partial outage as the pending tasks at the partner end are continuously increasing.
- investigating Sep 22, 2025, 12:57 AM UTC
We are continuing to investigate this issue.
- investigating Sep 22, 2025, 01:40 AM UTC
We are still working on the issue and are trying to limit the load to facilitate faster processing.
- investigating Sep 22, 2025, 02:19 AM UTC
We are seeing improved message processing after pausing activity from a tenant that was bulk posting. The backlog of pending messages has decreased by about 50% in the past 30 minutes. Processing is not yet fully back to normal, and we estimate it may take another 45 minutes to clear the remaining queue.
- monitoring Sep 22, 2025, 02:44 AM UTC
The system has cleared all pending tasks and is expected to return to normal operations within the next 15 minutes.
- monitoring Sep 22, 2025, 03:06 AM UTC
The system has returned to normal operations and is currently being monitored. We will provide an update here if any further spikes are observed.
- resolved Sep 22, 2025, 05:34 PM UTC
This incident has been resolved.