ABBYY incident
FlexiCapture - EU | Degraded Performance: Message Processing Delay
ABBYY experienced a minor incident on August 20, 2025 affecting EU, lasting 8h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2025, 08:08 AM UTC
We are currently observing slowness in FlexiCapture EU. While the system remains operational, you may experience slower-than-usual message processing during this time. Our engineering team is closely monitoring the situation and actively working to restore processing speeds to normal levels. We will continue to keep you informed of any significant developments. Thank you for your understanding.
- investigating Aug 20, 2025, 08:46 AM UTC
In addition to the ongoing slowness in FlexiCapture EU, we are also observing errors in the Event Viewer logs. Troubleshooting is currently in progress, and we’ll share further updates as soon as available.
- investigating Aug 20, 2025, 09:25 AM UTC
Update: The issue has our full attention, and an investigation is actively in progress. We will continue to share updates as we work toward restoring normal performance.
- investigating Aug 20, 2025, 12:23 PM UTC
Update: The issue is ongoing and we are working in restoring normal performance. We'll share updates as soon available. Thank you for your patience.
- investigating Aug 20, 2025, 02:07 PM UTC
Update: A temporary solution has been applied and processing times have decreased. We'll share further updates on progress as soon as available.
- investigating Aug 20, 2025, 03:06 PM UTC
Users are reporting that processing times have improved. We are actively working to fully resolve the issue and implement a permanent fix. Thank you for your patience.
- monitoring Aug 20, 2025, 03:58 PM UTC
Update: Processing times have stabilized and we are monitoring the situation.
- resolved Aug 20, 2025, 04:35 PM UTC
Resolved: A permanent fix has been implemented and issue has now resolved.