ABBYY incident

FlexiCapture Cloud AU – Document Processing Slowness, Increase in pending tasks

Minor Resolved View vendor source →

ABBYY experienced a minor incident on September 17, 2025 affecting AU, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 04:36 AM UTC
Resolved
Sep 17, 2025, 07:26 AM UTC
Duration
2h 49m
Detected by Pingoru
Sep 17, 2025, 04:36 AM UTC

Affected components

AU

Update timeline

  1. investigating Sep 17, 2025, 04:36 AM UTC

    We are currently investigating an issue with an increase in pending tasks in FlexiCapture Cloud AU, which is causing slowdowns in document processing. Our Infrastructure/SRE team is actively working on this. Next Update: Within 15 minutes.

  2. monitoring Sep 17, 2025, 04:57 AM UTC

    Pending tasks in FlexiCapture Cloud AU are decreasing, and document processing performance is improving. Our team continues to monitor the situation closely and will provide an update once operations are fully back to normal. Based on the current pace, we expect the pending queue to be cleared within the next 30 minutes. In parallel, investigation into the underlying cause is in progress. We will share further details as soon as they are available.

  3. monitoring Sep 17, 2025, 05:06 AM UTC

    The queue in FlexiCapture Cloud AU is under control, and document processing performance has stabilized. I will update here in case if I see any more fluctuations.

  4. resolved Sep 17, 2025, 07:26 AM UTC

    Closing the status page as the operations are back to normal.