Zuub Outage History

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Zuub had 21 outages in the last 2 years totaling 491h 51m of downtime, averaging 0.9 incidents per month.

There were 21 Zuub outages since July 27, 2026 totaling 491h 51m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.zuub.com

Notice October 18, 2026

Dentaquest request failing

Detected by Pingoru
Oct 18, 2026, 06:59 PM UTC
Resolved
Oct 19, 2026, 06:06 PM UTC
Duration
23h 6m
Timeline · 3 updates
  1. investigating Oct 18, 2026, 06:59 PM UTC

    We are currently investigating this issue.

  2. identified Oct 19, 2026, 10:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 19, 2026, 06:06 PM UTC

    The provider access portal for dentaquest has officially sunsetted. All request that were routed to dentaquest provider access via payer ID: CX014 are now going to the new sunlife portal: https://providers.dentaquest.com. Please make sure you have setup access to https://providers.dentaquest.com to continue receiving patient eligibility for you dentaquest request through CX014

Read the full incident report →

Notice October 4, 2026

Delta Dental of Illinois request failing

Detected by Pingoru
Oct 04, 2026, 08:03 PM UTC
Resolved
Oct 06, 2026, 03:59 PM UTC
Duration
1d 19h
Timeline · 3 updates
  1. investigating Oct 04, 2026, 08:03 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 05, 2026, 10:54 AM UTC

    The issue has been resolved, and we are monitoring the results.

  3. resolved Oct 06, 2026, 03:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 4, 2026

Delta Dental of Oregon requests failing

Detected by Pingoru
Oct 04, 2026, 07:10 PM UTC
Resolved
Oct 06, 2026, 04:01 PM UTC
Duration
1d 20h
Timeline · 2 updates
  1. investigating Oct 04, 2026, 07:10 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 06, 2026, 04:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 24, 2026

IV requests failing due to MFA issues

Detected by Pingoru
Sep 24, 2026, 08:45 PM UTC
Resolved
Sep 25, 2026, 12:10 AM UTC
Duration
3h 25m
Timeline · 2 updates
  1. investigating Sep 24, 2026, 08:45 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 25, 2026, 12:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 22, 2026

Some IV requests failing due to email MFA issues

Detected by Pingoru
Sep 22, 2026, 09:38 PM UTC
Resolved
Sep 23, 2026, 04:55 PM UTC
Duration
19h 17m
Timeline · 4 updates
  1. investigating Sep 22, 2026, 09:38 PM UTC

    We are currently investigating this issue.

  2. identified Sep 22, 2026, 09:40 PM UTC

    Some IV requests using portal credentials with email MFA configured may be failing because email delivery is failing.

  3. monitoring Sep 22, 2026, 10:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 23, 2026, 04:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 22, 2026

Aetna failing for some requests

Detected by Pingoru
Sep 22, 2026, 07:35 PM UTC
Resolved
Sep 23, 2026, 09:23 AM UTC
Duration
13h 48m
Timeline · 3 updates
  1. identified Sep 22, 2026, 07:35 PM UTC

    We are currently investigating an issue affecting the connection to Aetna. Some customers may experience failed insurance verification requests.

  2. monitoring Sep 23, 2026, 05:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2026, 09:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 11, 2026

Delta Dental Covers Me failing for some requests

Detected by Pingoru
Sep 11, 2026, 07:32 PM UTC
Resolved
Sep 14, 2026, 08:26 AM UTC
Duration
2d 12h
Timeline · 5 updates
  1. investigating Sep 11, 2026, 07:32 PM UTC

    We are currently investigating an issue affecting the connection to Delta Dental Covers Me. Some customers may experience failed insurance verification requests.

  2. identified Sep 11, 2026, 07:48 PM UTC

    We have identified that the issue is caused by the payer's portal being partially unavailable. We will continue to monitor until service is restored.

  3. identified Sep 11, 2026, 08:50 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 11, 2026, 09:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 14, 2026, 08:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 10, 2026

Cigna degradation of service

Detected by Pingoru
Sep 10, 2026, 03:38 PM UTC
Resolved
Sep 11, 2026, 03:00 PM UTC
Duration
23h 22m
Timeline · 5 updates
  1. investigating Sep 10, 2026, 03:38 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 10, 2026, 04:00 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 10, 2026, 04:03 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 10, 2026, 06:45 PM UTC

    The payer has implemented a fix, and we are monitoring the results.

  5. resolved Sep 11, 2026, 03:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 10, 2026

Delta Dental requests failing for some requests

Detected by Pingoru
Sep 10, 2026, 11:06 AM UTC
Resolved
Sep 10, 2026, 02:16 PM UTC
Duration
3h 9m
Timeline · 3 updates
  1. monitoring Sep 10, 2026, 11:06 AM UTC

    A fix has been implemented, and we are monitoring the results. Delta Dental connections should be operating normally. We will confirm full resolution shortly.

  2. monitoring Sep 10, 2026, 02:15 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Sep 10, 2026, 02:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 3, 2026

Delta Dental Arkansas failing for some requests

Detected by Pingoru
Sep 03, 2026, 06:34 AM UTC
Resolved
Sep 04, 2026, 06:02 AM UTC
Duration
23h 27m
Timeline · 3 updates
  1. identified Sep 03, 2026, 06:34 AM UTC

    We have identified the cause of the issue affecting the connection to Delta Dental Arkansas and are working on a fix.

  2. monitoring Sep 03, 2026, 06:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2026, 06:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 3, 2026

Delta Dental Massachusetts failing for some requests

Detected by Pingoru
Sep 03, 2026, 06:34 AM UTC
Resolved
Sep 04, 2026, 06:02 AM UTC
Duration
23h 28m
Timeline · 3 updates
  1. identified Sep 03, 2026, 06:34 AM UTC

    We have identified the cause of the issue affecting the connection to Delta Dental Massachusetts and are working on a fix.

  2. monitoring Sep 03, 2026, 06:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2026, 06:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 29, 2026

MetLife request are failing with incorrect patient not found issue

Detected by Pingoru
Aug 29, 2026, 11:01 PM UTC
Resolved
Aug 31, 2026, 04:12 PM UTC
Duration
1d 17h
Affected: APIsAppWebhooks
Timeline · 6 updates
  1. investigating Aug 29, 2026, 11:01 PM UTC

    We are currently investigating this issue.

  2. identified Aug 29, 2026, 11:04 PM UTC

    We have identified the cause of the issue as a change in how payer is serving data in the portal and a fix is being implemented to handle to portal change

  3. monitoring Aug 30, 2026, 08:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 30, 2026, 08:13 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Aug 31, 2026, 04:01 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 31, 2026, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 27, 2026

Guardian requests failing

Detected by Pingoru
Aug 27, 2026, 11:02 AM UTC
Resolved
Aug 28, 2026, 07:53 AM UTC
Duration
20h 51m
Timeline · 3 updates
  1. identified Aug 27, 2026, 11:02 AM UTC

    Some insurance verification requests for Guardian are failing due to an issue with how we process information from the payer's site. We are working on a fix.

  2. monitoring Aug 27, 2026, 05:10 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Aug 28, 2026, 07:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2026

MCNA requests are taking longer to process for some customers

Detected by Pingoru
Aug 21, 2026, 04:33 PM UTC
Resolved
Aug 21, 2026, 08:18 PM UTC
Duration
3h 45m
Timeline · 3 updates
  1. investigating Aug 21, 2026, 04:33 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 21, 2026, 07:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 21, 2026, 08:18 PM UTC

    This incident has been resolved, and we're seeing requests complete successfully.

Read the full incident report →

Minor August 21, 2026

Mutual of Omaha requests are taking longer to process for some customers

Detected by Pingoru
Aug 21, 2026, 04:33 PM UTC
Resolved
Aug 21, 2026, 08:18 PM UTC
Duration
3h 45m
Timeline · 3 updates
  1. investigating Aug 21, 2026, 04:33 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 21, 2026, 07:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 21, 2026, 08:18 PM UTC

    This incident has been resolved, and we're seeing requests complete successfully.

Read the full incident report →

Minor August 20, 2026

Some requests are taking longer to process than expected

Detected by Pingoru
Aug 20, 2026, 07:32 PM UTC
Resolved
Aug 20, 2026, 09:19 PM UTC
Duration
1h 46m
Affected: APIsAppWebhooks
Timeline · 3 updates
  1. investigating Aug 20, 2026, 07:32 PM UTC

    Downstream provider services are experiencing severe latency, impacting Zuub products.

  2. identified Aug 20, 2026, 08:17 PM UTC

    The issue has been identified by downstream vendor and they are implementing a fix.

  3. resolved Aug 20, 2026, 09:19 PM UTC

    Downstream service issues have been resolved, allowing Zuub products to recover. Requests submitted before the outage are being processed. Check the status of requests through normal processes. We will continue to monitor performance.

Read the full incident report →

Minor August 20, 2026

DentaQuest requests failing

Detected by Pingoru
Aug 20, 2026, 05:50 AM UTC
Resolved
Aug 24, 2026, 06:19 PM UTC
Duration
4d 12h
Timeline · 4 updates
  1. investigating Aug 20, 2026, 05:50 AM UTC

    We are currently investigating an issue affecting the connection to DentaQuest. Some customers may experience failed insurance verification requests.

  2. identified Aug 20, 2026, 11:53 AM UTC

    We have identified the cause of the issue affecting the connection to DentaQuest and are working on a fix.

  3. identified Aug 21, 2026, 06:27 AM UTC

    We are continuing to work on a fix for this issue and will provide an update once it's resolved.

  4. resolved Aug 24, 2026, 06:19 PM UTC

    This incident has been resolved, and we're seeing requests complete successfully.

Read the full incident report →

Minor August 17, 2026

Premera (via Availity) member search failing for some requests

Detected by Pingoru
Aug 17, 2026, 04:13 PM UTC
Resolved
Aug 18, 2026, 04:01 PM UTC
Duration
23h 47m
Timeline · 3 updates
  1. identified Aug 17, 2026, 04:13 PM UTC

    Some insurance verification requests are failing because of intermittent member search behavior.

  2. identified Aug 17, 2026, 10:34 PM UTC

    We are continuing to work on a fix for this issue and expect to release it and monitor it tomorrow.

  3. resolved Aug 18, 2026, 04:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 14, 2026

Medicaid of Alaska requests failing

Detected by Pingoru
Aug 14, 2026, 02:06 PM UTC
Resolved
Aug 14, 2026, 07:35 PM UTC
Duration
5h 28m
Timeline · 3 updates
  1. investigating Aug 14, 2026, 02:06 PM UTC

    We are currently investigating an issue affecting the connection to Medicaid of Alaska (https://medicaidalaska.com/). Some customers may experience failed insurance verification requests.

  2. investigating Aug 14, 2026, 05:33 PM UTC

    We are continuing to investigate the issue, and there appears to be a problem with the portal's MFA SMS code delivery. Email code delivery seems to be working.

  3. resolved Aug 14, 2026, 07:35 PM UTC

    Users should update the portal MFA configuration to use email.

Read the full incident report →

Minor August 13, 2026

Cigna requests failing

Detected by Pingoru
Aug 13, 2026, 11:00 AM UTC
Resolved
Aug 13, 2026, 11:00 AM UTC
Duration
–
Timeline · 1 update
  1. resolved Aug 14, 2026, 03:13 AM UTC

    Cigna requests failing due to changes in payer MFA communication. No changes to credentials are required. Resubmit insurance verification requests as needed.

Read the full incident report →

Minor July 27, 2026

Medicaid of Michigan (CHAMPS) requests failing

Detected by Pingoru
Jul 27, 2026, 09:30 PM UTC
Resolved
Jul 27, 2026, 09:30 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Aug 14, 2026, 03:11 AM UTC

    MFA support has been introduced and must be configured via SMS to log in to the payer portal. - Authentication: Two-Factor SMS - Portal URL: https://milogintp.michigan.gov/

Read the full incident report →