Zuub experienced a minor incident on August 14, 2026, lasting 5h 28m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 14, 2026, 02:06 PM UTC
We are currently investigating an issue affecting the connection to Medicaid of Alaska (https://medicaidalaska.com/). Some customers may experience failed insurance verification requests.
- investigating Aug 14, 2026, 05:33 PM UTC
We are continuing to investigate the issue, and there appears to be a problem with the portal's MFA SMS code delivery. Email code delivery seems to be working.
- resolved Aug 14, 2026, 07:35 PM UTC
Users should update the portal MFA configuration to use email.