Zuub incident

Cigna requests failing

Minor Resolved View vendor source →

Zuub experienced a minor incident on August 13, 2026, lasting –. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 11:00 AM UTC
Resolved
Aug 13, 2026, 11:00 AM UTC
Duration
–
Detected by Pingoru
Aug 13, 2026, 11:00 AM UTC

Update timeline

  1. resolved Aug 14, 2026, 03:13 AM UTC

    Cigna requests failing due to changes in payer MFA communication. No changes to credentials are required. Resubmit insurance verification requests as needed.