Zuub incident

Some IV requests failing due to email MFA issues

Notice Resolved View vendor source →

Zuub experienced a notice incident on September 22, 2026, lasting 19h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 09:38 PM UTC
Resolved
Sep 23, 2026, 04:55 PM UTC
Duration
19h 17m
Detected by Pingoru
Sep 22, 2026, 09:38 PM UTC

Update timeline

  1. investigating Sep 22, 2026, 09:38 PM UTC

    We are currently investigating this issue.

  2. identified Sep 22, 2026, 09:40 PM UTC

    Some IV requests using portal credentials with email MFA configured may be failing because email delivery is failing.

  3. monitoring Sep 22, 2026, 10:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 23, 2026, 04:55 PM UTC

    This incident has been resolved.