Zuub incident

Premera (via Availity) member search failing for some requests

Minor Resolved View vendor source →

Zuub experienced a minor incident on August 17, 2026, lasting 23h 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 04:13 PM UTC
Resolved
Aug 18, 2026, 04:01 PM UTC
Duration
23h 47m
Detected by Pingoru
Aug 17, 2026, 04:13 PM UTC

Update timeline

  1. identified Aug 17, 2026, 04:13 PM UTC

    Some insurance verification requests are failing because of intermittent member search behavior.

  2. identified Aug 17, 2026, 10:34 PM UTC

    We are continuing to work on a fix for this issue and expect to release it and monitor it tomorrow.

  3. resolved Aug 18, 2026, 04:01 PM UTC

    This incident has been resolved.