Zuub incident

Guardian requests failing

Notice Resolved View vendor source →

Zuub experienced a notice incident on August 27, 2026, lasting 20h 51m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 11:02 AM UTC
Resolved
Aug 28, 2026, 07:53 AM UTC
Duration
20h 51m
Detected by Pingoru
Aug 27, 2026, 11:02 AM UTC

Update timeline

  1. identified Aug 27, 2026, 11:02 AM UTC

    Some insurance verification requests for Guardian are failing due to an issue with how we process information from the payer's site. We are working on a fix.

  2. monitoring Aug 27, 2026, 05:10 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Aug 28, 2026, 07:53 AM UTC

    This incident has been resolved.