Zuub incident

Cigna degradation of service

Minor Resolved View vendor source →

Zuub experienced a minor incident on September 10, 2026, lasting 23h 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 03:38 PM UTC
Resolved
Sep 11, 2026, 03:00 PM UTC
Duration
23h 22m
Detected by Pingoru
Sep 10, 2026, 03:38 PM UTC

Update timeline

  1. investigating Sep 10, 2026, 03:38 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 10, 2026, 04:00 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 10, 2026, 04:03 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 10, 2026, 06:45 PM UTC

    The payer has implemented a fix, and we are monitoring the results.

  5. resolved Sep 11, 2026, 03:00 PM UTC

    This incident has been resolved.