Zuub incident

Aetna failing for some requests

Notice Resolved View vendor source →

Zuub experienced a notice incident on September 22, 2026, lasting 13h 48m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 07:35 PM UTC
Resolved
Sep 23, 2026, 09:23 AM UTC
Duration
13h 48m
Detected by Pingoru
Sep 22, 2026, 07:35 PM UTC

Update timeline

  1. identified Sep 22, 2026, 07:35 PM UTC

    We are currently investigating an issue affecting the connection to Aetna. Some customers may experience failed insurance verification requests.

  2. monitoring Sep 23, 2026, 05:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2026, 09:23 AM UTC

    This incident has been resolved.