Zuub incident

Some requests are taking longer to process than expected

Minor Resolved View vendor source →

Zuub experienced a minor incident on August 20, 2026 affecting APIs and App and 1 more component, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 07:32 PM UTC
Resolved
Aug 20, 2026, 09:19 PM UTC
Duration
1h 46m
Detected by Pingoru
Aug 20, 2026, 07:32 PM UTC

Affected components

APIsAppWebhooks

Update timeline

  1. investigating Aug 20, 2026, 07:32 PM UTC

    Downstream provider services are experiencing severe latency, impacting Zuub products.

  2. identified Aug 20, 2026, 08:17 PM UTC

    The issue has been identified by downstream vendor and they are implementing a fix.

  3. resolved Aug 20, 2026, 09:19 PM UTC

    Downstream service issues have been resolved, allowing Zuub products to recover. Requests submitted before the outage are being processed. Check the status of requests through normal processes. We will continue to monitor performance.