Zuub incident

MetLife request are failing with incorrect patient not found issue

Minor Resolved View vendor source →

Zuub experienced a minor incident on August 29, 2026 affecting APIs and App and 1 more component, lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2026, 11:01 PM UTC
Resolved
Aug 31, 2026, 04:12 PM UTC
Duration
1d 17h
Detected by Pingoru
Aug 29, 2026, 11:01 PM UTC

Affected components

APIsAppWebhooks

Update timeline

  1. investigating Aug 29, 2026, 11:01 PM UTC

    We are currently investigating this issue.

  2. identified Aug 29, 2026, 11:04 PM UTC

    We have identified the cause of the issue as a change in how payer is serving data in the portal and a fix is being implemented to handle to portal change

  3. monitoring Aug 30, 2026, 08:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 30, 2026, 08:13 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Aug 31, 2026, 04:01 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 31, 2026, 04:12 PM UTC

    This incident has been resolved.