Zuora Outage History

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Zuora had 20 outages in the last 2 years totaling 163h 56m of downtime — averaging 0.8 incidents per month.

There were 20 Zuora outages since June 2, 2025 totaling 163h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trust.zuora.com

Minor May 8, 2026

Internal System Error for Users with Japanese Language Settings

Detected by Pingoru
May 08, 2026, 03:37 AM UTC
Resolved
May 08, 2026, 12:53 PM UTC
Duration
9h 16m
Affected: Sandbox UISandbox UISandbox UICentral Sandbox
Timeline · 3 updates
  1. identified May 08, 2026, 03:37 AM UTC

    We are currently investigating an issue affecting Sandbox environments where users who have Japanese selected as their preferred language may encounter an Internal System Error when accessing the application settings.

  2. monitoring May 08, 2026, 10:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 08, 2026, 12:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 29, 2026

Zuora Sandbox Environments UI are inaccessible

Detected by Pingoru
Apr 29, 2026, 04:39 AM UTC
Resolved
Apr 29, 2026, 06:48 AM UTC
Duration
2h 8m
Affected: Sandbox UISandbox UISandbox UI
Timeline · 3 updates
  1. identified Apr 29, 2026, 04:39 AM UTC

    This issue has been identified and a fix is being implemented.

  2. monitoring Apr 29, 2026, 04:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 29, 2026, 06:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 24, 2026

A subset of NA1 production tenants using legacy 360 Sync were triggering Turbo Sync instead of Real time sync

Detected by Pingoru
Apr 24, 2026, 10:39 AM UTC
Resolved
Apr 24, 2026, 02:09 PM UTC
Duration
3h 30m
Affected: Production UIProduction APIProduction IntegrationsProduction Batch OperationsProduction AnalyticsSandbox UISandbox APISandbox IntegrationsSandbox Batch OperationsSandbox AnalyticsCentral Sandbox
Timeline · 2 updates
  1. monitoring Apr 24, 2026, 10:39 AM UTC

    A fix is implemented and RTS is now functioning as expected and we are currently monitoring.

  2. resolved Apr 24, 2026, 02:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2026

Performance issue in EU production tenant

Detected by Pingoru
Apr 22, 2026, 04:56 PM UTC
Resolved
Apr 22, 2026, 05:09 PM UTC
Duration
13m
Affected: Production UIProduction API
Timeline · 1 update
  1. investigating Apr 22, 2026, 04:56 PM UTC

    We experiencing a performance issue in the EU production tenant that resulted in UI and API degrade performance for all users.

Read the full incident report →

Critical March 10, 2026

On March 10, 2026, at approximately 12:30 AM PDT, an incident was detected affecting Zuora Revenue Service sandbox environments across regions.

Detected by Pingoru
Mar 10, 2026, 07:53 AM UTC
Resolved
Mar 11, 2026, 07:59 AM UTC
Duration
1d
Affected: Sandbox UISandbox UISandbox UI
Timeline · 5 updates
  1. investigating Mar 10, 2026, 07:53 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 10, 2026, 08:03 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 10, 2026, 10:03 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 10, 2026, 10:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 11, 2026, 07:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 28, 2026

Email / Notification Latency Spike

Detected by Pingoru
Feb 28, 2026, 07:24 PM UTC
Resolved
Feb 28, 2026, 07:24 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 28, 2026, 07:24 PM UTC

    During month end monitoring, we observed spike in email/notification processing latency. Timeframe: 5:05 am PST ~ 8:00 am PST Latency has returned to normal levels and no ongoing impact observed.

Read the full incident report →

Minor February 9, 2026

Zrevenue RC work bench data query Issue reported after the DB maintenance

Detected by Pingoru
Feb 09, 2026, 07:06 AM UTC
Resolved
Feb 09, 2026, 09:43 AM UTC
Duration
2h 36m
Affected: Sandbox UISandbox UISandbox UI
Timeline · 4 updates
  1. investigating Feb 09, 2026, 07:06 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 09, 2026, 07:08 AM UTC

    Sandbox Environments are currently down. Our team is working on this with the highest urgency

  3. identified Feb 09, 2026, 07:13 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Feb 09, 2026, 09:43 AM UTC

    Issue is fixed and instances are up and running.

Read the full incident report →

Minor February 3, 2026

Performance degradation impacting Zuora Connector for Data Warehouses for a sub-set of NA Production and Sandbox tenants.

Detected by Pingoru
Feb 03, 2026, 04:58 AM UTC
Resolved
Feb 03, 2026, 08:32 AM UTC
Duration
3h 33m
Affected: Production UIProduction UIProduction APIProduction APIProduction IntegrationsProduction IntegrationsProduction Batch OperationsProduction Batch OperationsSandbox UISandbox UISandbox APISandbox APISandbox IntegrationsSandbox IntegrationsSandbox Batch OperationsSandbox Batch Operations
Timeline · 3 updates
  1. investigating Feb 03, 2026, 04:58 AM UTC

    Our team is proactively investigating this issue on priority.

  2. monitoring Feb 03, 2026, 06:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2026, 08:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2025

Temporary disruption to Zephr services

Detected by Pingoru
Oct 28, 2025, 03:53 PM UTC
Resolved
Oct 31, 2025, 12:02 PM UTC
Duration
2d 20h
Affected: Zone AZone BZone CZone HZone LZone PIntegration APIs (*.api.zephr.com)Legacy blaize.io integrationsAdmin ConsolePayment provider integrationsAI Paywall
Timeline · 6 updates
  1. investigating Oct 28, 2025, 03:53 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 28, 2025, 04:46 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 28, 2025, 06:18 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 28, 2025, 07:03 PM UTC

    We’ve implemented the resolution and expect the full service to recover automatically over the next 2–8 hours. Our team will continue to monitor the situation closely and provide updates until all services are fully restored.

  5. monitoring Oct 28, 2025, 11:16 PM UTC

    All systems behind Zuora-managed DNS are now fully operational. Some customers or integrations may still experience intermittent errors due to cached DNS records. If you manage infrastructure in front of Zephr, we recommend flushing DNS to help restore full connectivity.

  6. resolved Oct 31, 2025, 12:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 17, 2025

Zuora 360 sync in sandbox tenants is failing when Invoice and its child objects are attempted to sync

Detected by Pingoru
Oct 17, 2025, 08:31 PM UTC
Resolved
Oct 18, 2025, 01:56 AM UTC
Duration
5h 24m
Affected: Sandbox APISandbox APISandbox APISandbox IntegrationsSandbox IntegrationsSandbox IntegrationsCentral SandboxCentral SandboxCentral Sandbox
Timeline · 3 updates
  1. identified Oct 17, 2025, 08:31 PM UTC

    Our Engineering teams have identified an issue where Zuora 360 sync is failing with “There has been an unknown internal error. (could not resolve property: generatedon of: com.zuora.zbilling.invoice.model.Invoice)” when Invoice and its child objects are attempted to sync. Customers who have the Invoice and its child objects disabled in 360 sync are not impacted. Customers using "Zuora Connector for Salesforce CRM are also not impacted

  2. monitoring Oct 17, 2025, 11:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 18, 2025, 01:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 15, 2025

EU Production UI and API degradation

Detected by Pingoru
Oct 15, 2025, 09:57 AM UTC
Resolved
Oct 15, 2025, 10:20 AM UTC
Duration
22m
Affected: Production UIProduction API
Timeline · 2 updates
  1. monitoring Oct 15, 2025, 09:57 AM UTC

    This incident impacted during 10/15/2025 2:20 AM PT until 10/15/2025 02:38 AM PT. We are continuing to monitor.

  2. resolved Oct 15, 2025, 10:20 AM UTC

    This incident is been resolved

Read the full incident report →

Major September 3, 2025

SFDC OAuth Token failures impacting Zuora to Salesforce Sync

Detected by Pingoru
Sep 03, 2025, 10:02 PM UTC
Resolved
Sep 04, 2025, 02:11 AM UTC
Duration
4h 9m
Affected: Production IntegrationsProduction IntegrationsProduction IntegrationsProduction Integrations
Timeline · 3 updates
  1. investigating Sep 03, 2025, 10:02 PM UTC

    We have observed that the Zuora to Salesforce sync is experiencing failures when attempting to get an SFDC OAuth token. Our internal team is currently investigating this issue with the highest priority.

  2. monitoring Sep 03, 2025, 11:29 PM UTC

    We have published a Support article with steps, based on Salesforce's guidance, to help resolve this issue. Please refer to the link below: https://support.zuora.com/hc/en-us/articles/39308749618445-Failed-to-get-SFDC-oauth-token-code-400-message-error-invalid-grant-error-description-expired-access-refresh-token

  3. resolved Sep 04, 2025, 02:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 6, 2025

Workflow UI performance Issue

Detected by Pingoru
Aug 06, 2025, 08:08 PM UTC
Resolved
Aug 06, 2025, 08:08 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 06, 2025, 08:08 PM UTC

    We identified and resolved a Workflow UI issue that occurred between 3:57 AM and 4:29 AM PST. This may have also impacted other services like data query that tried to query on the workflow object.

Read the full incident report →

Minor July 23, 2025

Zephr Application issue

Detected by Pingoru
Jul 23, 2025, 06:48 PM UTC
Resolved
Jul 23, 2025, 11:31 PM UTC
Duration
4h 42m
Affected: Zone A
Timeline · 3 updates
  1. investigating Jul 23, 2025, 06:49 PM UTC

    We are having an Application issue with Service: Zephr. We are seeing elevated error rates in us-east-1. Our team is currently investigating the issue.

  2. monitoring Jul 23, 2025, 07:14 PM UTC

    We have rolled out a mitigation and error rates have returned to normal. We are continuing to monitor for any further issues.

  3. resolved Jul 23, 2025, 11:31 PM UTC

    The application issue has been resolved as error rates continued to be normal.

Read the full incident report →

Minor July 21, 2025

A subset of our customers are intermittently experiencing error on Data Source Exports and Aqua

Detected by Pingoru
Jul 21, 2025, 06:33 PM UTC
Resolved
Jul 21, 2025, 08:03 PM UTC
Duration
1h 29m
Affected: Production UIProduction UIProduction APIProduction APIProduction IntegrationsProduction IntegrationsProduction Batch OperationsProduction Batch Operations
Timeline · 4 updates
  1. investigating Jul 21, 2025, 06:33 PM UTC

    We are actively investigating the issue.

  2. investigating Jul 21, 2025, 07:11 PM UTC

    We are continuing to investigate the issue on priority. Along with Data Source Exports and Aqua, we see an impact on Notifications and Invoice PDF.

  3. monitoring Jul 21, 2025, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 21, 2025, 08:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 20, 2025

NA Production UI degradation

Detected by Pingoru
Jul 20, 2025, 11:21 AM UTC
Resolved
Jul 20, 2025, 02:29 PM UTC
Duration
3h 8m
Affected: Revenue Core ServicesRevenue API Service
Timeline · 3 updates
  1. monitoring Jul 20, 2025, 11:21 AM UTC

    NA Production UI for Revenue was not accessible from 4 am PST. This is now resolved and we continue to monitor.

  2. monitoring Jul 20, 2025, 12:05 PM UTC

    We have also identified v2 REST API errors during the impacted period. We continue to monitor.

  3. resolved Jul 20, 2025, 02:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 12, 2025

Intermittent 502 Errors on Zephr Production Sites

Detected by Pingoru
Jun 12, 2025, 07:26 PM UTC
Resolved
Jun 12, 2025, 08:25 PM UTC
Duration
59m
Affected: Zone AZone BZone CZone HAdmin Console
Timeline · 3 updates
  1. investigating Jun 12, 2025, 07:26 PM UTC

    We’re investigating intermittent 502 errors affecting some production sites. The issue appears to be related to ongoing Cloudflare outages impacting several services. We recommend that customers revert DNS records to CNAME to "cloudfront.cdn.zephr.com" where possible.

  2. monitoring Jun 12, 2025, 08:10 PM UTC

    All Zephr services have been reverted at the DNS level to use AWS infrastructure while the Cloudflare incident is ongoing.

  3. resolved Jun 12, 2025, 08:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 4, 2025

UI and API errors in a subset of NA2 production tenants

Detected by Pingoru
Jun 04, 2025, 01:35 PM UTC
Resolved
Jun 05, 2025, 03:10 PM UTC
Duration
1d 1h
Affected: Production UIProduction API
Timeline · 4 updates
  1. identified Jun 04, 2025, 01:35 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 04, 2025, 02:02 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 04, 2025, 02:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 05, 2025, 03:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2025

Intermittent internal errors while accessing some functions for subset of tenants

Detected by Pingoru
Jun 03, 2025, 02:51 PM UTC
Resolved
Jun 03, 2025, 04:03 PM UTC
Duration
1h 11m
Affected: Production UI
Timeline · 3 updates
  1. identified Jun 03, 2025, 02:51 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 03, 2025, 03:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 03, 2025, 04:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 2, 2025

Unable to access NA2 production and sandbox tenants

Detected by Pingoru
Jun 02, 2025, 02:58 PM UTC
Resolved
Jun 02, 2025, 06:18 PM UTC
Duration
3h 19m
Affected: Production UIBilling tenant access
Timeline · 4 updates
  1. investigating Jun 02, 2025, 02:58 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 02, 2025, 03:50 PM UTC

    The engineering teams are continuing to investigate the issue with the highest priority.

  3. monitoring Jun 02, 2025, 04:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 02, 2025, 06:18 PM UTC

    This incident has been resolved.

Read the full incident report →