Zuora experienced a minor incident on July 23, 2025 affecting Zone A, lasting 4h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Zone A
Update timeline
- investigating Jul 23, 2025, 06:49 PM UTC
We are having an Application issue with Service: Zephr. We are seeing elevated error rates in us-east-1. Our team is currently investigating the issue.
- monitoring Jul 23, 2025, 07:14 PM UTC
We have rolled out a mitigation and error rates have returned to normal. We are continuing to monitor for any further issues.
- resolved Jul 23, 2025, 11:31 PM UTC
The application issue has been resolved as error rates continued to be normal.