Zuora incident

Zuora 360 sync in sandbox tenants is failing when Invoice and its child objects are attempted to sync

Minor Resolved View vendor source →

Zuora experienced a minor incident on October 17, 2025 affecting Sandbox API and Sandbox API and 1 more component, lasting 5h 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2025, 08:31 PM UTC
Resolved
Oct 18, 2025, 01:56 AM UTC
Duration
5h 24m
Detected by Pingoru
Oct 17, 2025, 08:31 PM UTC

Affected components

Sandbox APISandbox APISandbox APISandbox IntegrationsSandbox IntegrationsSandbox IntegrationsCentral SandboxCentral SandboxCentral Sandbox

Update timeline

  1. identified Oct 17, 2025, 08:31 PM UTC

    Our Engineering teams have identified an issue where Zuora 360 sync is failing with “There has been an unknown internal error. (could not resolve property: generatedon of: com.zuora.zbilling.invoice.model.Invoice)” when Invoice and its child objects are attempted to sync. Customers who have the Invoice and its child objects disabled in 360 sync are not impacted. Customers using "Zuora Connector for Salesforce CRM are also not impacted

  2. monitoring Oct 17, 2025, 11:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 18, 2025, 01:56 AM UTC

    This incident has been resolved.