Zuora incident

Intermittent 502 Errors on Zephr Production Sites

Critical Resolved View vendor source →

Zuora experienced a critical incident on June 12, 2025 affecting Zone A and Zone B and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 07:26 PM UTC
Resolved
Jun 12, 2025, 08:25 PM UTC
Duration
59m
Detected by Pingoru
Jun 12, 2025, 07:26 PM UTC

Affected components

Zone AZone BZone CZone HAdmin Console

Update timeline

  1. investigating Jun 12, 2025, 07:26 PM UTC

    We’re investigating intermittent 502 errors affecting some production sites. The issue appears to be related to ongoing Cloudflare outages impacting several services. We recommend that customers revert DNS records to CNAME to "cloudfront.cdn.zephr.com" where possible.

  2. monitoring Jun 12, 2025, 08:10 PM UTC

    All Zephr services have been reverted at the DNS level to use AWS infrastructure while the Cloudflare incident is ongoing.

  3. resolved Jun 12, 2025, 08:25 PM UTC

    This incident has been resolved.