Zuora incident

A subset of our customers are intermittently experiencing error on Data Source Exports and Aqua

Minor Resolved View vendor source →

Zuora experienced a minor incident on July 21, 2025 affecting Production UI and Production UI and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2025, 06:33 PM UTC
Resolved
Jul 21, 2025, 08:03 PM UTC
Duration
1h 29m
Detected by Pingoru
Jul 21, 2025, 06:33 PM UTC

Affected components

Production UIProduction UIProduction APIProduction APIProduction IntegrationsProduction IntegrationsProduction Batch OperationsProduction Batch Operations

Update timeline

  1. investigating Jul 21, 2025, 06:33 PM UTC

    We are actively investigating the issue.

  2. investigating Jul 21, 2025, 07:11 PM UTC

    We are continuing to investigate the issue on priority. Along with Data Source Exports and Aqua, we see an impact on Notifications and Invoice PDF.

  3. monitoring Jul 21, 2025, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 21, 2025, 08:03 PM UTC

    This incident has been resolved.