Zuora incident

A subset of NA1 production tenants using legacy 360 Sync were triggering Turbo Sync instead of Real time sync

Notice Resolved View vendor source →

Zuora experienced a notice incident on April 24, 2026 affecting Production UI and Production API and 1 more component, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 10:39 AM UTC
Resolved
Apr 24, 2026, 02:09 PM UTC
Duration
3h 30m
Detected by Pingoru
Apr 24, 2026, 10:39 AM UTC

Affected components

Production UIProduction APIProduction IntegrationsProduction Batch OperationsProduction AnalyticsSandbox UISandbox APISandbox IntegrationsSandbox Batch OperationsSandbox Analytics

Update timeline

  1. monitoring Apr 24, 2026, 10:39 AM UTC

    A fix is implemented and RTS is now functioning as expected and we are currently monitoring.

  2. resolved Apr 24, 2026, 02:09 PM UTC

    This incident has been resolved.