Zuora incident

Internal System Error for Users with Japanese Language Settings

Minor Resolved View vendor source →

Zuora experienced a minor incident on May 8, 2026 affecting Sandbox UI and Sandbox UI and 1 more component, lasting 9h 16m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 03:37 AM UTC
Resolved
May 08, 2026, 12:53 PM UTC
Duration
9h 16m
Detected by Pingoru
May 08, 2026, 03:37 AM UTC

Affected components

Sandbox UISandbox UISandbox UICentral Sandbox

Update timeline

  1. identified May 08, 2026, 03:37 AM UTC

    We are currently investigating an issue affecting Sandbox environments where users who have Japanese selected as their preferred language may encounter an Internal System Error when accessing the application settings.

  2. monitoring May 08, 2026, 10:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 08, 2026, 12:53 PM UTC

    This incident has been resolved.