Zero Hash incident

Delayed ETH / ERC-20 Withdrawals

Minor Resolved View vendor source →

Zero Hash experienced a minor incident on November 20, 2025, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 05:47 PM UTC
Resolved
Nov 20, 2025, 06:37 PM UTC
Duration
49m
Detected by Pingoru
Nov 20, 2025, 05:47 PM UTC

Update timeline

  1. investigating Nov 20, 2025, 05:47 PM UTC

    We are aware of a delay of processing ETH / ERC-20 crypto withdrawals. We are actively investigating the issue with our MPC provider, and will provide updates as soon as we can. Impacted transactions will be sent on-chain automatically following issue resolution.

  2. resolved Nov 20, 2025, 06:37 PM UTC

    All impacted transactions have now been confirmed on-chain.