Zero Hash incident

Intermittent delays processing trades, executions and convert_withdraw transactions

Minor Resolved View vendor source →

Zero Hash experienced a minor incident on December 19, 2025 affecting DEPOSIT & WITHDRAWAL and TRADING and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2025, 11:28 AM UTC
Resolved
Dec 19, 2025, 12:25 PM UTC
Duration
56m
Detected by Pingoru
Dec 19, 2025, 11:28 AM UTC

Affected components

DEPOSIT & WITHDRAWALTRADINGTRADESCRYPTO BUY & SELL

Update timeline

  1. investigating Dec 19, 2025, 11:28 AM UTC

    We are currently investigating delays in processing crypto withdrawals, deposits, executions and trades

  2. monitoring Dec 19, 2025, 11:48 AM UTC

    Transaction processing has stabilised and the system is operational. We are continuing to monitor cloesly.

  3. resolved Dec 19, 2025, 12:25 PM UTC

    This incident has been resolved