Zero Hash incident

Delays Processing Settlements and Withdrawals

Minor Resolved View vendor source →

Zero Hash experienced a minor incident on January 12, 2026 affecting TRADING and DEPOSIT & WITHDRAWAL, lasting 4h 28m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 09:08 PM UTC
Resolved
Jan 13, 2026, 01:37 AM UTC
Duration
4h 28m
Detected by Pingoru
Jan 12, 2026, 09:08 PM UTC

Affected components

TRADINGDEPOSIT & WITHDRAWAL

Update timeline

  1. identified Jan 12, 2026, 09:08 PM UTC

    Please be advised that we are aware of ongoing delay in processing settlements and withdrawals. We have identified the issue and our team is now working to resolve this issue.

  2. resolved Jan 13, 2026, 01:37 AM UTC

    The incident is now resolved. All delayed withdrawals are now confirmed on-chain. Thank you for your patience.