Zero Hash incident

Elevated Error Rate on GET /trades Endpoint

Minor Resolved View vendor source →

Zero Hash experienced a minor incident on December 16, 2025 affecting TRADING and ACCOUNTS, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 11:33 AM UTC
Resolved
Dec 16, 2025, 01:55 PM UTC
Duration
2h 21m
Detected by Pingoru
Dec 16, 2025, 11:33 AM UTC

Affected components

TRADINGACCOUNTS

Update timeline

  1. investigating Dec 16, 2025, 11:33 AM UTC

    We are investigating an issue causing elevated error rate on our GET /trades endpoint The error response is 504 Gateway Timeout. We will continue to provide updates as we progress

  2. identified Dec 16, 2025, 11:53 AM UTC

    The issue has been identified and we are working to implement a solution

  3. identified Dec 16, 2025, 12:13 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Dec 16, 2025, 12:59 PM UTC

    A fix has been implemented and we are monitoring the results. Please note: there may be some delays in settling trades while the system works to catch up following issue resolution.

  5. resolved Dec 16, 2025, 01:55 PM UTC

    GET /trades endpoint is operational again