Zero Hash incident

Intermittent Delays Processing Settlements and Withdrawals

Minor Resolved View vendor source →

Zero Hash experienced a minor incident on December 24, 2025 affecting DEPOSIT & WITHDRAWAL, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Dec 24, 2025, 06:42 PM UTC
Resolved
Dec 24, 2025, 07:21 PM UTC
Duration
38m
Detected by Pingoru
Dec 24, 2025, 06:42 PM UTC

Affected components

DEPOSIT & WITHDRAWAL

Update timeline

  1. investigating Dec 24, 2025, 06:42 PM UTC

    We have noticed a delay in processing settlements and withdrawals. Our team is aware of the issue and are actively investigating the situation. Transactions will be confirmed on-chain automatically following issue resolution.

  2. monitoring Dec 24, 2025, 06:54 PM UTC

    We have restarted impacted services and have seen settlements and withdrawals functioning as expected. We will continue to monitor the situation.

  3. resolved Dec 24, 2025, 07:21 PM UTC

    This incident has been resolved.