Zero Hash incident

Intermittent Delays on Processing Crypto Withdrawals

Minor Resolved View vendor source →

Zero Hash experienced a minor incident on October 23, 2025, lasting 5h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 01:30 AM UTC
Resolved
Oct 23, 2025, 07:11 AM UTC
Duration
5h 41m
Detected by Pingoru
Oct 23, 2025, 01:30 AM UTC

Update timeline

  1. investigating Oct 23, 2025, 01:30 AM UTC

    We have noticed an increased in delay of processing crypto withdrawals. Our team is currently investigating the issue. Apologies for the inconvenience.

  2. investigating Oct 23, 2025, 02:23 AM UTC

    Update: We are looking at a probable cause of this issue of delayed withdrawals. Investigation is still in progress. We will keep you updated on any improvements.

  3. monitoring Oct 23, 2025, 02:33 AM UTC

    We have identified the root cause and a fix was deployed in production environment. Improvements are now being seen for the delayed transactions. We will keep monitoring until all transactions are out on-chain. Thank you and appreciate you patience here.

  4. monitoring Oct 23, 2025, 06:04 AM UTC

    Update: Crypto withdrawals should be back on processing as usual. We are now processing old transactions that are not still confirming on-chain. We will keep you posted once all transactions are confirmed on-chain. Thank you and we appreciate your patience.

  5. resolved Oct 23, 2025, 07:11 AM UTC

    This incident has now been resolved. Old withdrawals are now confirming on-chain. Thank you again for your patience.