Zero Hash incident

Elevated 500 err response on multiple endpoints

Major Resolved View vendor source →

Zero Hash experienced a major incident on November 18, 2025 affecting PARTICIPANTS and ONBOARDING and 1 more component, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:08 PM UTC
Resolved
Nov 18, 2025, 02:44 PM UTC
Duration
2h 35m
Detected by Pingoru
Nov 18, 2025, 12:08 PM UTC

Affected components

PARTICIPANTSONBOARDINGREST GatewayTRANSACTDEPOSIT & WITHDRAWALTRADINGACCOUNT FUNDINGPROFILEDEPOSIT & WITHDRAWALTRADES

Update timeline

  1. monitoring Nov 18, 2025, 12:08 PM UTC

    We are currently impacted by an ongoing Cloudflare incident causing elevated error rate on our endpoints. The error is httpResponse: 500 More information can be found here https://www.cloudflarestatus.com/

  2. monitoring Nov 18, 2025, 12:09 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Nov 18, 2025, 01:43 PM UTC

    We have seen a significant improvement in Error rates. However, we are continuing to monitor the situation on Cloudflare side until the incident is marked fully resolved. https://www.cloudflarestatus.com/

  4. resolved Nov 18, 2025, 02:44 PM UTC

    Cloudflare have implemented a fix and the incident is now marked as resolved.