Zaptec had 27 outages in the last 2 years totaling 613h 0m of downtime — averaging 1.1 incidents per month.
There were 27 Zaptec outages since August 11, 2025 totaling 613h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.
Loading charger settings may take some time. We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
Currently there is a drop of online chargers in Europe that is connected to LTE-M. This is out of our control, but we are monitoring the situation.
This incident has been resolved.
Between approximately \*\*15:55 and 17:30 CEST\*\* today, some customers experienced charger connectivity issues, including chargers appearing offline and delayed updates. Service has now recovered and we are continuing to monitor closely. Some delayed updates may continue temporarily while devices replay buffered data. We are still investigating the underlying root cause together with relevant infrastructure/network providers. We're sorry for the disruption
We are currently investigating the issue. In the meantime, please visit our Help Center for guidance and support. https://help.zaptec.com/
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
There are currently some issues saving changes on charger level in the Zaptec Portal. Changes on installation level still works as expected. We are investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We've received reports of issues creating new installations in the Zaptec Portal. We are investigating this issue.
This incident has been resolved.
We are currently investigation the issue, contact us here: https://forms.atender.com/form/b06xo3dlmls-copy-1768225820551?lang=en
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to 3rd party service being down, our support systems are currently unavailable. This means that our customers can't reach our support. This is currently out of our control and we are monitoring the situation. All other services are operational. https://www.cloudflarestatus.com/
A fix has been implemented by the 3rd party service. We will continue to monitor.
This incident has been resolved.
Currently there is a drop of online chargers in Denmark that is connected to LTE-M. This is out of our control, but we are monitoring the situation.
Connections are improving. We will still monitor the situation.
This incident has been resolved.
Due to 3rd party services being down, users are unable to log in to Zaptec Portal and app. This is a 3rd party issue, and it is currently out of our control. We are monitoring for updates.
The issue appears to be resolved from the 3rd party, and users are able to log in to our services. We will continue to monitor for now.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We've received reports of the Zaptec Portal being slow and unresponsive. We are investigating.
We are continuing to investigate this issue. No more information as of now.
We are continuing to investigate this issue. No more information as of now.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
Currently we are seeing some issues by saving any changes to the "Power management" page in Zaptec Portal. The issue is identified, and a solution is on it's way. We will update this status shortly.
Power management is now working as expected again.
We are seeing some issues in changing charge mode in Zaptec Portal
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.