App access problems

Update timeline

1. investigating Feb 11, 2026, 09:29 AM UTC

   We are currently investigating a bug in the app where users occasionally lose access to their charger. The issue is temporarily resolved by logging out of the app and then logging back in.

2. investigating Feb 11, 2026, 10:50 AM UTC

   We are continuing to investigate this issue.

3. investigating Feb 11, 2026, 02:04 PM UTC

   We are still investigating this issue.

4. investigating Feb 12, 2026, 07:49 AM UTC

   We are still investigating this issue. If you are experiencing any issues with access to charging stations through the Zaptec app, please sign out and back in.

5. identified Feb 12, 2026, 01:33 PM UTC

   The issue has been identified, and we are working on a fix.

6. monitoring Feb 16, 2026, 08:21 AM UTC

   A fix has been implemented and we are currently monitoring the results. To ensure the issue is fully resolved, please update your Zaptec app to version 5.41.9 on iOS (Apple).

7. monitoring Feb 16, 2026, 10:50 AM UTC

   We are continuing to monitor for any further issues. To ensure the issue is fully resolved, please update your Zaptec app to version 5.41.9 on iOS (Apple). To verify the current version of your app, click on the "Account" tab in the lower right corner inside the Zaptec App. You will then see the version number in the bottom of your screen.

8. resolved Feb 17, 2026, 02:19 PM UTC

   This incident has been resolved.

9. postmortem Feb 17, 2026, 02:19 PM UTC

   ## Summary Following the release of iOS version 5.41.8, some users experienced authorization errors that affected access to certain app features. Users were not fully blocked, and access could be restored by signing out and back in. The issue was quickly identified and resolved. A corrected version of the app was expedited through App Store review, approved on Friday at 21:34, and verified in production. ## Timeline \*\*2026-02-11 — Afternoon\*\* — Version 5.41.8 released. \*\*2026-02-12 — Midday\*\* — Elevated authorization errors detected. \*\*2026-02-12 — Afternoon\*\* — Investigation initiated. \*\*2026-02-13 — Afternoon\*\* — Root cause identified and fix implemented. \*\*2026-02-13 — 21:34\*\* — Patched version approved and released \(Version 5.41.9\). \*\*Post-release\*\* — Monitoring confirmed the issue was resolved. ## Root Cause An issue introduced during the app update impacted authentication for a subset of users. ## Resolution The team implemented a fix, validated it through internal testing, and released the updated version following expedited review. Additional safeguards have been put in place to reduce the risk of similar issues in future releases.