Zaptec experienced a major incident on December 5, 2025 affecting General, lasting 2h 50m. The incident has been resolved; the full update timeline is below.
Affected components
General
Update timeline
- investigating Dec 05, 2025, 09:08 AM UTC
Due to 3rd party service being down, our support systems are currently unavailable. This means that our customers can't reach our support. This is currently out of our control and we are monitoring the situation. All other services are operational. https://www.cloudflarestatus.com/
- monitoring Dec 05, 2025, 09:24 AM UTC
A fix has been implemented by the 3rd party service. We will continue to monitor.
- resolved Dec 05, 2025, 11:58 AM UTC
This incident has been resolved.