Zaptec Outage History

Zaptec degraded · 1 active incident View live status →

Zaptec had 28 outages in the last 2 years totaling 772h 55m of downtime — averaging 1.2 incidents per month.

There were 28 Zaptec outages since October 8, 2025 totaling 772h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://zaptec.statuspage.io

Minor October 2, 2026

Support phone disruption

Detected by Pingoru
Oct 02, 2026, 06:01 AM UTC
Resolved
Oct 02, 2026, 07:56 AM UTC
Duration
1h 55m
Affected: General
Timeline · 5 updates
  1. investigating Oct 02, 2026, 06:01 AM UTC

    We are currently unable to receive phone calls to our Support department. We are investigating the issue and will provide updates as soon as more information is available. In the meantime, you can still contact us by email via our form https://www.zaptec.com/company/contact#hubspot-items We also have documents and self-help at our knowledge base https://help.zaptec.com/

  2. investigating Oct 02, 2026, 06:28 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 02, 2026, 07:50 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 02, 2026, 07:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 02, 2026, 07:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 11, 2026

Some users may experience limited functionality in Zaptec Portal.

Detected by Pingoru
Sep 11, 2026, 10:04 AM UTC
Resolved
Sep 11, 2026, 11:18 AM UTC
Duration
1h 14m
Affected: Portal
Timeline · 3 updates
  1. investigating Sep 11, 2026, 10:04 AM UTC

    We are currently experiencing issues in Zaptec Portal where changing electrical settings under Power Management may not work as expected. Some logs may also fail to load. Our team is investigating and working on a resolution. We apologise for the inconvenience and will provide updates as soon as we have more information.

  2. monitoring Sep 11, 2026, 10:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 11, 2026, 11:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 4, 2026

Delays in processing charger updates

Detected by Pingoru
Sep 04, 2026, 02:38 PM UTC
Resolved
Sep 04, 2026, 03:35 PM UTC
Duration
56m
Affected: OCPP
Timeline · 2 updates
  1. monitoring Sep 04, 2026, 02:38 PM UTC

    We are recovering from an incident that caused delays in processing charger updates and affected some OCPP integrations. Our services are available, and delayed information is being processed. Some updates may continue to be delayed while the system catches up. We are monitoring the recovery closely and apologise for the inconvenience.

  2. resolved Sep 04, 2026, 03:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 4, 2026

Zaptec Portal - Charge report issues

Detected by Pingoru
Sep 04, 2026, 08:29 AM UTC
Resolved
Sep 11, 2026, 10:47 AM UTC
Duration
7d 2h
Affected: Portal
Timeline · 4 updates
  1. identified Sep 04, 2026, 08:29 AM UTC

    We are currently experiencing an issue with charge report generation in the Zaptec Portal. When attempting to generate a charge report, the report may return no data. We have identified the cause of the issue and are actively working on a fix. The current expected resolution timeframe is early next week. We will provide another update as soon as we have more information.

  2. identified Sep 07, 2026, 08:15 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Sep 10, 2026, 12:51 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Sep 11, 2026, 10:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 19, 2026

Degraded experience of real-time updates in the UI of both Portal and Mobile Applications

Detected by Pingoru
Aug 19, 2026, 04:16 PM UTC
Resolved
Aug 21, 2026, 11:30 AM UTC
Duration
1d 19h
Affected: PortalZaptec App
Timeline · 7 updates
  1. investigating Aug 19, 2026, 04:16 PM UTC

    We are currently investigating this issue.

  2. identified Aug 19, 2026, 06:20 PM UTC

    The issue has been identified, and a fix is currently being implemented. If you attempt to authorise charging in the Zaptec app, the app may not update immediately. Charging may begin as expected, but the app could continue to show the status as “Authorising.” Navigating away from the charging view and then returning should refresh the status.

  3. monitoring Aug 19, 2026, 07:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 19, 2026, 08:18 PM UTC

    Some users may still experience delayed status updates in the Zaptec app when attempting to authorize charging. Charging may begin as expected, but the app could continue to show the status as “Authorizing.” If this occurs, navigating away from the charging view and then returning should refresh the status. We may continue to see intermittent occurrences overnight while we monitor the situation. Thank you for your patience.

  5. monitoring Aug 20, 2026, 11:23 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 21, 2026, 11:30 AM UTC

    This incident has been resolved.

  7. postmortem Aug 21, 2026, 11:31 AM UTC

    On 19th aug approx 17:30 CEST, we observed issues with chargers on OCPPCloud having trouble. This was caused by some services having communication issues with one of our messaging services, causing it to overflow and preventing new messages from being sent. The issue happens intermittently and throughout the period until mitigation. The service providing live updates to UI \(app and portal\) was scaled down roughly in the time periods below, pending investigation and for mitigation being prepared and applied. 19\.aug 18:00 - 20.aug 09:00 CEST 20\.aug 23:00 - 21.aug 09:00 CEST A fix has been implemented and services are now recovered and operational. The root cause is still unknown and we are still investigating what causes this to happen.

Read the full incident report →

Minor August 14, 2026

Zaptec app language temporarily set to English

Detected by Pingoru
Aug 14, 2026, 08:58 AM UTC
Resolved
Aug 21, 2026, 08:20 AM UTC
Duration
6d 23h
Affected: Zaptec App
Timeline · 3 updates
  1. identified Aug 14, 2026, 08:58 AM UTC

    We have identified an issue in the Zaptec app that causes the app language to be set to English for all users. Our team is implementing a fix, and we will provide an update as soon as it is available.

  2. monitoring Aug 21, 2026, 08:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 21, 2026, 08:20 AM UTC

    The incident has been resolved.

Read the full incident report →

Major July 27, 2026

Drop in LTE-M connections

Detected by Pingoru
Jul 27, 2026, 02:31 PM UTC
Resolved
Jul 27, 2026, 04:18 PM UTC
Duration
1h 46m
Affected: Cellular connection
Timeline · 4 updates
  1. investigating Jul 27, 2026, 02:31 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 27, 2026, 02:53 PM UTC

    Currently there is a drop of online chargers in Europe that is connected to LTE-M. This is out of our control, but we are monitoring the situation.

  3. resolved Jul 27, 2026, 04:18 PM UTC

    This incident has been resolved.

  4. postmortem Jul 27, 2026, 04:18 PM UTC

    Between approximately \*\*15:55 and 17:30 CEST\*\* today, some customers experienced charger connectivity issues, including chargers appearing offline and delayed updates. Service has now recovered and we are continuing to monitor closely. Some delayed updates may continue temporarily while devices replay buffered data. We are still investigating the underlying root cause together with relevant infrastructure/network providers. We're sorry for the disruption

Read the full incident report →

Minor July 21, 2026

Support Phone service disruption

Detected by Pingoru
Jul 21, 2026, 10:59 AM UTC
Resolved
Jul 21, 2026, 01:12 PM UTC
Duration
2h 13m
Affected: General
Timeline · 4 updates
  1. investigating Jul 21, 2026, 10:59 AM UTC

    We are currently investigating the issue. In the meantime, please visit our Help Center for guidance and support. https://help.zaptec.com/

  2. identified Jul 21, 2026, 11:28 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 21, 2026, 12:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 21, 2026, 01:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2026

OCPP Cloud traffic delays

Detected by Pingoru
Jun 17, 2026, 08:56 AM UTC
Resolved
Jun 17, 2026, 01:15 PM UTC
Duration
4h 18m
Affected: OCPP
Timeline · 4 updates
  1. investigating Jun 17, 2026, 08:56 AM UTC

    We are currently investigating this issue.

  2. monitoring Jun 17, 2026, 09:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 17, 2026, 12:24 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 17, 2026, 01:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2026

Unable to Save Charger-Level Changes in Zaptec Portal

Detected by Pingoru
Jun 10, 2026, 06:57 AM UTC
Resolved
Jun 10, 2026, 09:13 AM UTC
Duration
2h 15m
Affected: PortalPortal
Timeline · 4 updates
  1. investigating Jun 10, 2026, 06:57 AM UTC

    There are currently some issues saving changes on charger level in the Zaptec Portal. Changes on installation level still works as expected. We are investigating this issue.

  2. identified Jun 10, 2026, 07:08 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 10, 2026, 07:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2026, 09:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 29, 2026

Support Phone Disruption – Contact Us via Chat or Email

Detected by Pingoru
Apr 29, 2026, 08:50 AM UTC
Resolved
Apr 29, 2026, 10:14 AM UTC
Duration
1h 24m
Affected: General
Timeline · 3 updates
  1. investigating Apr 29, 2026, 08:50 AM UTC

    We are currently investigating this issue.

  2. monitoring Apr 29, 2026, 09:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 29, 2026, 10:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 16, 2026

Issues creating new installations

Detected by Pingoru
Feb 16, 2026, 07:45 AM UTC
Resolved
Feb 16, 2026, 08:19 AM UTC
Duration
34m
Affected: Portal
Timeline · 2 updates
  1. investigating Feb 16, 2026, 07:45 AM UTC

    We've received reports of issues creating new installations in the Zaptec Portal. We are investigating this issue.

  2. resolved Feb 16, 2026, 08:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 28, 2026

Norway Support Phone Disruption – Contact Us via Chat or Email

Detected by Pingoru
Jan 28, 2026, 07:53 AM UTC
Resolved
Jan 28, 2026, 09:15 AM UTC
Duration
1h 21m
Affected: General
Timeline · 4 updates
  1. investigating Jan 28, 2026, 07:53 AM UTC

    We are currently investigation the issue, contact us here: https://forms.atender.com/form/b06xo3dlmls-copy-1768225820551?lang=en

  2. identified Jan 28, 2026, 08:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 28, 2026, 08:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 28, 2026, 09:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 5, 2025

Support system unresponsive

Detected by Pingoru
Dec 05, 2025, 09:08 AM UTC
Resolved
Dec 05, 2025, 11:58 AM UTC
Duration
2h 50m
Affected: General
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:08 AM UTC

    Due to 3rd party service being down, our support systems are currently unavailable. This means that our customers can't reach our support. This is currently out of our control and we are monitoring the situation. All other services are operational. https://www.cloudflarestatus.com/

  2. monitoring Dec 05, 2025, 09:24 AM UTC

    A fix has been implemented by the 3rd party service. We will continue to monitor.

  3. resolved Dec 05, 2025, 11:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 4, 2025

Denmark LTE-M disconnections

Detected by Pingoru
Dec 04, 2025, 11:45 AM UTC
Resolved
Dec 04, 2025, 01:38 PM UTC
Duration
1h 52m
Affected: Cellular connection
Timeline · 3 updates
  1. monitoring Dec 04, 2025, 11:45 AM UTC

    Currently there is a drop of online chargers in Denmark that is connected to LTE-M. This is out of our control, but we are monitoring the situation.

  2. monitoring Dec 04, 2025, 12:31 PM UTC

    Connections are improving. We will still monitor the situation.

  3. resolved Dec 04, 2025, 01:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Zaptec Portal & App login failing

Detected by Pingoru
Nov 18, 2025, 11:49 AM UTC
Resolved
Nov 18, 2025, 02:01 PM UTC
Duration
2h 11m
Affected: PortalZaptec App
Timeline · 4 updates
  1. investigating Nov 18, 2025, 11:49 AM UTC

    Due to 3rd party services being down, users are unable to log in to Zaptec Portal and app. This is a 3rd party issue, and it is currently out of our control. We are monitoring for updates.

  2. investigating Nov 18, 2025, 01:26 PM UTC

    The issue appears to be resolved from the 3rd party, and users are able to log in to our services. We will continue to monitor for now.

  3. monitoring Nov 18, 2025, 01:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 18, 2025, 02:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2025

Zaptec Portal delay

Detected by Pingoru
Nov 14, 2025, 11:28 AM UTC
Resolved
Nov 14, 2025, 12:49 PM UTC
Duration
1h 20m
Affected: Portal
Timeline · 4 updates
  1. investigating Nov 14, 2025, 11:28 AM UTC

    We are currently investigating this issue.

  2. identified Nov 14, 2025, 12:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 14, 2025, 12:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 14, 2025, 12:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 4, 2025

Zaptec Portal unresponsive

Detected by Pingoru
Nov 04, 2025, 11:26 AM UTC
Resolved
Nov 04, 2025, 01:11 PM UTC
Duration
1h 44m
Affected: APIPortalCharge authorization
Timeline · 5 updates
  1. investigating Nov 04, 2025, 11:26 AM UTC

    We are currently investigating this issue.

  2. investigating Nov 04, 2025, 11:36 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 04, 2025, 11:48 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 04, 2025, 11:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 04, 2025, 01:11 PM UTC

    This incident has been resolved.

Read the full incident report →