Is Zaptec down?
Last checked just nowNo incidents right now.
Zaptec is operational right now. Last checked just now; the most recent incident resolved 12d ago.
Real-time Zaptec status, recent outages, and incident history: pulled directly from Zaptec's official status page at zaptec.statuspage.io every 5 minutes. Pingoru tracks 11 Zaptec services and has captured 19 incidents in the last 90 days (95.71% uptime). Get email, Slack, Discord, or webhook alerts the moment Zaptec reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- PortalAPICharger backendZaptec App
Timeline · 5 updates
- investigating · Oct 15, 2026, 08:41 PM UTC
We are investigating increased latency affecting communication between chargers and Zaptec Cloud Services. You may experience that live updates in both Zaptec Portal and App is not working as intended.
- investigating · Oct 15, 2026, 09:21 PM UTC
We have made changes to help keep services running as smoothly as possible overnight while we continue investigating increased latency affecting charger communication with Zaptec Cloud Services. At this time, live updates in Zaptec Portal and the Zaptec App may still be delayed or not work as intended. Charging behavior itself is expected to remain unaffected. We are sorry for the inconvenience this may cause. We will continue the investigation tomorrow morning and provide a further update then.
- investigating · Oct 16, 2026, 06:00 AM UTC
We are continuing to investigate this issue.
- monitoring · Oct 16, 2026, 10:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Oct 19, 2026, 06:18 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 1 update
- resolved · Oct 14, 2026, 09:16 AM UTC
**Status:** Resolved **Duration:** 13 October 2026, 20:00 – 23:55 UTC (22:00 – 01:55 CEST) **Affected:** Zaptec chargers connected to a third-party charging operator or app (via OCPP) ## What happened On the evening of 13 October, a delay in Zaptec Cloud caused session-start messages to reach third-party charging operators 10–15 minutes late. Many operators rejected these late messages, and the affected charging sessions were stopped shortly after they began. Chargers managed only through the Zaptec app and portal could still charge. During the same period, live charger status in the Zaptec app and portal may have been delayed or outdated. ## Current status The issue is resolved. Service returned to normal at 23:55 UTC, and no action is needed from customers. If a charging session was stopped during the incident, starting a new session will work as usual. ## What we are doing We are working with our cloud provider to confirm the root cause. To prevent this from happening again, we are: - Adding monitoring to detect delays like this sooner We apologise for the disruption and for not updating this page during the incident. A further update will be posted when the investigation is complete.
Latest: **Status:** Resolved **Duration:** 13 October 2026, 20:00 – 23:55 UTC (22:00 – 01:55 CEST) **Affected:** Zaptec chargers connected to a third-party charging operator or app (via OC…
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- Zaptec App
Timeline · 2 updates
- identified · Oct 13, 2026, 02:00 PM UTC
Some users may currently experience incomplete or changed charging history in the app under Account / Charging history following recent backend improvements. This may affect Zaptec Pro users in shared installations who have access to a charger, but not to the full installation. In some cases, charging history may currently only be available through the Portal. We are reviewing this behavior and working to improve the experience in the app.
- resolved · Oct 16, 2026, 10:00 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- APICharger backend
Timeline · 3 updates
- investigating · Oct 09, 2026, 03:12 PM UTC
We are investigating increased latency affecting communication between chargers and Zaptec Cloud Services.
- monitoring · Oct 09, 2026, 03:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Oct 10, 2026, 07:53 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Zaptec App
Timeline · 4 updates
- investigating · Oct 08, 2026, 05:49 AM UTC
The Zaptec app's charging history isn't working as intended. We are currently investigating this issue
- identified · Oct 08, 2026, 06:36 AM UTC
The charging history in the Zaptec app is currently not working as intended. A fix is being worked on, and this will be resolved in an upcoming app version.
- monitoring · Oct 08, 2026, 07:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Oct 08, 2026, 08:00 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full Zaptec outage history
13 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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Incident record
Since April 2026 · Statuspage by Atlassian · 11 components checked every 5 minutesThe longest incident in the last year, Login issues Zaptec App on November 3, 2025, ran for 16 days. 7 maintenance windows announced in the same period.
Most affected components, last 12 months
- Portal13
- General10
- Zaptec App8
- Portal7
- OCPP5
Latest incidents
- Increased latency affecting charger communication
We are investigating increased latency affecting communication between chargers and Zaptec Cloud Services. You may experience that live updates in both Zaptec…
- Charging sessions stopped for chargers managed by third-party operators
**Status:** Resolved **Duration:** 13 October 2026, 20:00 – 23:55 UTC (22:00 – 01:55 CEST) **Affected:** Zaptec chargers connected to a third-party charging…
- Charging history App
Some users may currently experience incomplete or changed charging history in the app under Account / Charging history following recent backend improvements.…
- Started Oct 15, 2026, 08:41 PM UTC · Resolved Oct 19, 2026, 06:18 AM UTC · 3d 9h
- Started Oct 13, 2026, 08:00 PM UTC · Resolved Oct 13, 2026, 11:55 PM UTC · 3h 55m
- Charging history App ResolvedStarted Oct 13, 2026, 02:00 PM UTC · Resolved Oct 16, 2026, 10:00 AM UTC · 2d 19h
- Started Oct 09, 2026, 03:12 PM UTC · Resolved Oct 10, 2026, 07:53 AM UTC · 16h 40m
- Charging history App ResolvedStarted Oct 08, 2026, 05:49 AM UTC · Resolved Oct 08, 2026, 08:00 AM UTC · 2h 11m
- OCPP Cloud traffic delays ResolvedStarted Oct 02, 2026, 06:33 PM UTC · Resolved Oct 03, 2026, 06:21 AM UTC · 11h 48m
- Support phone disruption ResolvedStarted Oct 02, 2026, 06:01 AM UTC · Resolved Oct 02, 2026, 07:56 AM UTC · 1h 55m
- Zaptec Portal performance issues ResolvedStarted Oct 01, 2026, 02:42 PM UTC · Resolved Oct 02, 2026, 05:04 AM UTC · 14h 22m