Zaptec incident

Login issues Zaptec App

Minor Resolved View vendor source →

Zaptec experienced a minor incident on November 3, 2025 affecting Portal and Zaptec App, lasting 15d 19h. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 12:22 PM UTC
Resolved
Nov 19, 2025, 08:18 AM UTC
Duration
15d 19h
Detected by Pingoru
Nov 03, 2025, 12:22 PM UTC

Affected components

PortalZaptec App

Update timeline

  1. investigating Nov 03, 2025, 12:22 PM UTC

    We've reports of issues logging in to the Zaptec app, and reports of the Zaptec Portal being slow. We hare investigating.

  2. investigating Nov 03, 2025, 12:25 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 03, 2025, 03:19 PM UTC

    We are continuing to investigate this issue. No more information as of now.

  4. identified Nov 03, 2025, 08:08 PM UTC

    If you’re still experiencing issues logging into the Zaptec app, please make sure you’re using the latest version: iOS: 5.41.1 (103) Android: 5.29.0 If the problem persists, try restarting your phone and then logging in again.

  5. monitoring Nov 03, 2025, 08:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Nov 04, 2025, 07:01 AM UTC

    We are continuing to monitor for any further issues. If you’re still experiencing issues logging into the Zaptec app, pleas try to delete/re-install your app to make sure you’re using the latest version: iOS: 5.41.1 (103) Android: 5.29.0

  7. monitoring Nov 04, 2025, 08:11 AM UTC

    We are continuing to monitor for any further issues. If you’re still experiencing issues logging into the Zaptec app, pleas try to delete/re-install your app to make sure you’re using the latest version: iOS: 5.41.1 (103) Android: 5.29.0 If the problem persists, try restarting your phone and then logging in again.

  8. monitoring Nov 04, 2025, 09:41 AM UTC

    We are continuing to monitor for any further issues. For iOS users: If you’re still experiencing issues logging into the Zaptec app, please try to delete/re-install your app to make sure you’re using the latest version: iOS: 5.41.1 (103) For Android users: If you’re still experiencing issues after updating the app, please clear the app’s data by going to your device Settings > Apps > Zaptec > Storage > Clear Data. Android: 5.29.0 If the problem persists, try restarting your phone and then logging in again.

  9. monitoring Nov 04, 2025, 11:46 AM UTC

    We are continuing to monitor for any further issues. **For iOS users:** If you’re still experiencing issues logging into the Zaptec app: 1. Uninstall your current Zaptec App 2. Download the latest version on App Store - version 5.41.1 (103) 3. Restart your iPhone 4. Open the Zaptec app and sign in **For Android users:** If you’re still experiencing issues logging into the Zaptec app: 1. Update the Zaptec app through Google Play (Version 5.29.0) 2. Restart your phone 3. If you’re still experiencing issues after updating the app, please clear the app’s data by: 3.1: Going to your device settings > Apps > Zaptec > Storage > Clear Data

  10. monitoring Nov 04, 2025, 12:56 PM UTC

    We are continuing to monitor for any further issues. **For iOS users:** If you’re still experiencing issues logging into the Zaptec app: 1. Uninstall your current Zaptec App 2. Download the latest version on App Store - version 5.41.1 (103) 3. Restart your iPhone 4. Open the Zaptec app and sign in **For Android users:** If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.0) 1. Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones) 2. Find the Zaptec App 3. Swipe it away (Sideways, or up - depends on your device) from the list.

  11. monitoring Nov 05, 2025, 06:27 AM UTC

    New fixes have been applied. We will keep monitor the situation. **For iOS users:** If you’re still experiencing issues logging into the Zaptec app: 1. Update your Zaptec App to the newest version in App Store - version 5.41.2 2. Open the Zaptec App after updating, and sign in. **For Android users:** If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.0) 1. Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones) 2. Find the Zaptec App 3. Swipe it away (Sideways, or up - depends on your device) from the list.

  12. monitoring Nov 06, 2025, 08:38 AM UTC

    New fixes have been applied. We will keep monitor the situation. **For iOS users:** If you’re still experiencing issues logging into the Zaptec app: 1. Update your Zaptec App to the newest version in App Store - version 5.41.3 2. Open the Zaptec App after updating, and sign in. **For Android users:** If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.0) 1. Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones) 2. Find the Zaptec App 3. Swipe it away (Sideways, or up - depends on your device) from the list.

  13. monitoring Nov 06, 2025, 12:11 PM UTC

    New fixes have been applied to both Android and iOS. We will keep monitor the situation. **For iOS users:** If you’re still experiencing issues logging into the Zaptec app: 1. Update your Zaptec App to the newest version in App Store - version 5.41.3 2. Open the Zaptec App after updating, and sign in. **For Android users:** If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.1) 1. Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones) 2. Find the Zaptec App 3. Swipe it away (Sideways, or up - depends on your device) from the list.

  14. resolved Nov 19, 2025, 08:18 AM UTC

    This incident has been resolved.