Zaptec incident

Zaptec Portal unresponsive

Major Resolved View vendor source →

Zaptec experienced a major incident on November 4, 2025 affecting API and Portal and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 11:26 AM UTC
Resolved
Nov 04, 2025, 01:11 PM UTC
Duration
1h 44m
Detected by Pingoru
Nov 04, 2025, 11:26 AM UTC

Affected components

APIPortalCharge authorization

Update timeline

  1. investigating Nov 04, 2025, 11:26 AM UTC

    We are currently investigating this issue.

  2. investigating Nov 04, 2025, 11:36 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 04, 2025, 11:48 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 04, 2025, 11:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 04, 2025, 01:11 PM UTC

    This incident has been resolved.