Zaptec Outage History

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Zaptec had 37 outages in the last 2 years totaling 613h 43m of downtime — averaging 1.5 incidents per month.

There were 37 Zaptec outages since February 17, 2025 totaling 613h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://zaptec.statuspage.io

Major July 27, 2026

Drop in LTE-M connections

Detected by Pingoru
Jul 27, 2026, 02:31 PM UTC
Resolved
Jul 27, 2026, 04:18 PM UTC
Duration
1h 46m
Affected: Cellular connection
Timeline · 4 updates
  1. investigating Jul 27, 2026, 02:31 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 27, 2026, 02:53 PM UTC

    Currently there is a drop of online chargers in Europe that is connected to LTE-M. This is out of our control, but we are monitoring the situation.

  3. resolved Jul 27, 2026, 04:18 PM UTC

    This incident has been resolved.

  4. postmortem Jul 27, 2026, 04:18 PM UTC

    Between approximately \*\*15:55 and 17:30 CEST\*\* today, some customers experienced charger connectivity issues, including chargers appearing offline and delayed updates. Service has now recovered and we are continuing to monitor closely. Some delayed updates may continue temporarily while devices replay buffered data. We are still investigating the underlying root cause together with relevant infrastructure/network providers. We're sorry for the disruption

Read the full incident report →

Minor July 21, 2026

Support Phone service disruption

Detected by Pingoru
Jul 21, 2026, 10:59 AM UTC
Resolved
Jul 21, 2026, 01:12 PM UTC
Duration
2h 13m
Affected: General
Timeline · 4 updates
  1. investigating Jul 21, 2026, 10:59 AM UTC

    We are currently investigating the issue. In the meantime, please visit our Help Center for guidance and support. https://help.zaptec.com/

  2. identified Jul 21, 2026, 11:28 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 21, 2026, 12:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 21, 2026, 01:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2026

OCPP Cloud traffic delays

Detected by Pingoru
Jun 17, 2026, 08:56 AM UTC
Resolved
Jun 17, 2026, 01:15 PM UTC
Duration
4h 18m
Affected: OCPP
Timeline · 4 updates
  1. investigating Jun 17, 2026, 08:56 AM UTC

    We are currently investigating this issue.

  2. monitoring Jun 17, 2026, 09:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 17, 2026, 12:24 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 17, 2026, 01:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2026

Unable to Save Charger-Level Changes in Zaptec Portal

Detected by Pingoru
Jun 10, 2026, 06:57 AM UTC
Resolved
Jun 10, 2026, 09:13 AM UTC
Duration
2h 15m
Affected: PortalPortal
Timeline · 4 updates
  1. investigating Jun 10, 2026, 06:57 AM UTC

    There are currently some issues saving changes on charger level in the Zaptec Portal. Changes on installation level still works as expected. We are investigating this issue.

  2. identified Jun 10, 2026, 07:08 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 10, 2026, 07:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2026, 09:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 29, 2026

Support Phone Disruption – Contact Us via Chat or Email

Detected by Pingoru
Apr 29, 2026, 08:50 AM UTC
Resolved
Apr 29, 2026, 10:14 AM UTC
Duration
1h 24m
Affected: General
Timeline · 3 updates
  1. investigating Apr 29, 2026, 08:50 AM UTC

    We are currently investigating this issue.

  2. monitoring Apr 29, 2026, 09:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 29, 2026, 10:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 16, 2026

Issues creating new installations

Detected by Pingoru
Feb 16, 2026, 07:45 AM UTC
Resolved
Feb 16, 2026, 08:19 AM UTC
Duration
34m
Affected: Portal
Timeline · 2 updates
  1. investigating Feb 16, 2026, 07:45 AM UTC

    We've received reports of issues creating new installations in the Zaptec Portal. We are investigating this issue.

  2. resolved Feb 16, 2026, 08:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 28, 2026

Norway Support Phone Disruption – Contact Us via Chat or Email

Detected by Pingoru
Jan 28, 2026, 07:53 AM UTC
Resolved
Jan 28, 2026, 09:15 AM UTC
Duration
1h 21m
Affected: General
Timeline · 4 updates
  1. investigating Jan 28, 2026, 07:53 AM UTC

    We are currently investigation the issue, contact us here: https://forms.atender.com/form/b06xo3dlmls-copy-1768225820551?lang=en

  2. identified Jan 28, 2026, 08:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 28, 2026, 08:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 28, 2026, 09:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 5, 2025

Support system unresponsive

Detected by Pingoru
Dec 05, 2025, 09:08 AM UTC
Resolved
Dec 05, 2025, 11:58 AM UTC
Duration
2h 50m
Affected: General
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:08 AM UTC

    Due to 3rd party service being down, our support systems are currently unavailable. This means that our customers can't reach our support. This is currently out of our control and we are monitoring the situation. All other services are operational. https://www.cloudflarestatus.com/

  2. monitoring Dec 05, 2025, 09:24 AM UTC

    A fix has been implemented by the 3rd party service. We will continue to monitor.

  3. resolved Dec 05, 2025, 11:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 4, 2025

Denmark LTE-M disconnections

Detected by Pingoru
Dec 04, 2025, 11:45 AM UTC
Resolved
Dec 04, 2025, 01:38 PM UTC
Duration
1h 52m
Affected: Cellular connection
Timeline · 3 updates
  1. monitoring Dec 04, 2025, 11:45 AM UTC

    Currently there is a drop of online chargers in Denmark that is connected to LTE-M. This is out of our control, but we are monitoring the situation.

  2. monitoring Dec 04, 2025, 12:31 PM UTC

    Connections are improving. We will still monitor the situation.

  3. resolved Dec 04, 2025, 01:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Zaptec Portal & App login failing

Detected by Pingoru
Nov 18, 2025, 11:49 AM UTC
Resolved
Nov 18, 2025, 02:01 PM UTC
Duration
2h 11m
Affected: PortalZaptec App
Timeline · 4 updates
  1. investigating Nov 18, 2025, 11:49 AM UTC

    Due to 3rd party services being down, users are unable to log in to Zaptec Portal and app. This is a 3rd party issue, and it is currently out of our control. We are monitoring for updates.

  2. investigating Nov 18, 2025, 01:26 PM UTC

    The issue appears to be resolved from the 3rd party, and users are able to log in to our services. We will continue to monitor for now.

  3. monitoring Nov 18, 2025, 01:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 18, 2025, 02:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 17, 2025

Zaptec Portal performance issues

Detected by Pingoru
Nov 17, 2025, 02:51 PM UTC
Resolved
Nov 17, 2025, 04:35 PM UTC
Duration
1h 44m
Affected: PortalPortal
Timeline · 4 updates
  1. investigating Nov 17, 2025, 02:51 PM UTC

    We are currently experiencing some issues with the Zaptec Portal. You might experience delays doing changes to your installations/chargers. The issue is being investigated.

  2. identified Nov 17, 2025, 02:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 17, 2025, 03:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 17, 2025, 04:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2025

Zaptec Portal delay

Detected by Pingoru
Nov 14, 2025, 11:28 AM UTC
Resolved
Nov 14, 2025, 12:49 PM UTC
Duration
1h 20m
Affected: Portal
Timeline · 4 updates
  1. investigating Nov 14, 2025, 11:28 AM UTC

    We are currently investigating this issue.

  2. identified Nov 14, 2025, 12:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 14, 2025, 12:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 14, 2025, 12:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 4, 2025

Zaptec Portal unresponsive

Detected by Pingoru
Nov 04, 2025, 11:26 AM UTC
Resolved
Nov 04, 2025, 01:11 PM UTC
Duration
1h 44m
Affected: APIPortalCharge authorization
Timeline · 5 updates
  1. investigating Nov 04, 2025, 11:26 AM UTC

    We are currently investigating this issue.

  2. investigating Nov 04, 2025, 11:36 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 04, 2025, 11:48 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 04, 2025, 11:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 04, 2025, 01:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 3, 2025

Zaptec Portal loading slow and unresponsive

Detected by Pingoru
Nov 03, 2025, 12:26 PM UTC
Resolved
Nov 03, 2025, 05:24 PM UTC
Duration
4h 57m
Affected: Portal
Timeline · 5 updates
  1. investigating Nov 03, 2025, 12:26 PM UTC

    We've received reports of the Zaptec Portal being slow and unresponsive. We are investigating.

  2. investigating Nov 03, 2025, 01:21 PM UTC

    We are continuing to investigate this issue. No more information as of now.

  3. investigating Nov 03, 2025, 03:19 PM UTC

    We are continuing to investigate this issue. No more information as of now.

  4. monitoring Nov 03, 2025, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 03, 2025, 05:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 31, 2025

Zaptec Portal delay & API delay

Detected by Pingoru
Oct 31, 2025, 01:52 PM UTC
Resolved
Oct 31, 2025, 07:59 PM UTC
Duration
6h 6m
Affected: APIPortal
Timeline · 3 updates
  1. investigating Oct 31, 2025, 01:52 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 31, 2025, 01:59 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 31, 2025, 07:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 24, 2025

Power management Zaptec Portal unresponsive

Detected by Pingoru
Sep 24, 2025, 09:32 AM UTC
Resolved
Sep 24, 2025, 09:57 AM UTC
Duration
25m
Affected: Portal
Timeline · 2 updates
  1. identified Sep 24, 2025, 09:32 AM UTC

    Currently we are seeing some issues by saving any changes to the "Power management" page in Zaptec Portal. The issue is identified, and a solution is on it's way. We will update this status shortly.

  2. resolved Sep 24, 2025, 09:57 AM UTC

    Power management is now working as expected again.

Read the full incident report →

Minor September 18, 2025

Zaptec Portal Charge Mode changes

Detected by Pingoru
Sep 18, 2025, 07:23 AM UTC
Resolved
Sep 18, 2025, 10:54 AM UTC
Duration
3h 31m
Affected: Portal
Timeline · 5 updates
  1. investigating Sep 18, 2025, 07:23 AM UTC

    We are seeing some issues in changing charge mode in Zaptec Portal

  2. investigating Sep 18, 2025, 08:50 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 18, 2025, 09:35 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 18, 2025, 10:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 18, 2025, 10:54 AM UTC

    This incident has been resolved.

Read the full incident report →