Zaptec incident

Zaptec Portal performance issues

Major Resolved View vendor source →

Zaptec experienced a major incident on November 17, 2025 affecting Portal and Portal, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 02:51 PM UTC
Resolved
Nov 17, 2025, 04:35 PM UTC
Duration
1h 44m
Detected by Pingoru
Nov 17, 2025, 02:51 PM UTC

Affected components

PortalPortal

Update timeline

  1. investigating Nov 17, 2025, 02:51 PM UTC

    We are currently experiencing some issues with the Zaptec Portal. You might experience delays doing changes to your installations/chargers. The issue is being investigated.

  2. identified Nov 17, 2025, 02:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 17, 2025, 03:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 17, 2025, 04:35 PM UTC

    This incident has been resolved.