Yoti Outage History

**Thursday 20th April 2026 from 15:45 UTC - 16:13 UTC** Earlier this evening, the Yoti Network Operations Centre \(NOC\) detected a surge in inbound traffic directed at our Digital Identity, Identity Verification, Age Verification, and Age Estimation services. Owing to this spike, customers would have experienced intermittent request timeouts and increased latency whilst attempting to access these services. Our monitoring systems flagged these performance degradations immediately, enabling our engineering teams to pivot to high-priority mitigation. To restore stability, the Infrastructure team executed a two-pronged response: * **Redundancy Deployment:** We successfully brought a secondary Data Centre \(DC\) online to load-balance traffic and ensure geographical redundancy. * **Anycast Activation**: We activated Anycast to distribute traffic globally across both Data Centres, ensuring that no single site bears the full load of the requests. We sincerely apologise for any inconvenience this outage has caused our customers.

A load balancer failure at one of our data centres caused service disruption. Our engineering team identified the issue, rerouted affected traffic to restore services, and subsequently brought the impacted load balancer back to full operation. To prevent recurrence, additional proactive alerting has been implemented to provide earlier warning of similar conditions

**Thursday 12th February 2026 from 15:05 UTC - 15:56 UTC** We are writing to provide an update concerning a temporary service interruption that affected Yoti services earlier today. Our Network Operations Centre \(NOC\) identified a spike in error rates which, upon investigation, was found to be caused by a temporary fault within our traffic management systems. This resulted in a period of unavailability for a number of our users. Our infrastructure team has since resolved the issue, and all services are now operating as normal. We sincerely apologise for the inconvenience and disruption this outage may have caused. We are conducting a full investigation to identify improvements and prevent future recurrence.

**Tuesday 10th February 2025 from 20:22 UTC - 21:47 UTC** Earlier this evening, the Yoti Network Operations Centre \(NOC\) detected an surge in inbound traffic directed at our Identity Verification, Age Verification, and Age Estimation services. Owing to this spike, customers would have experienced intermittent request timeouts and increased latency whilst attempting to access these services. Our monitoring systems flagged these performance degradations immediately, enabling our engineering teams to pivot to high-priority mitigation. To restore stability, the Infrastructure team executed a two-pronged response: * **Vertical & Horizontal Scaling:** We dynamically increased compute resources for the affected service clusters to manage the heightened load. * **Redundancy Deployment:** We successfully brought a secondary Data Centre \(DC\) online to load-balance traffic and ensure geographical redundancy. We sincerely apologise for any inconvenience this disruption has caused to your operations.