Yoti Outage History

We are writing to provide an update regarding a temporary service disruption that affected Yoti services earlier today. Our Network Operations Centre \(NOC\) identified a degradation affecting our Digital ID, Identity Verification, and In-Branch Verification \(IBV\) services. A prompt investigation revealed the root cause to be a temporary fault within our network management systems. This issue resulted in a brief period of degraded performance for a number of our users. Our infrastructure team has since resolved the fault, and all services have been fully restored to normal operations. We sincerely apologise for any inconvenience or disruption this incident may have caused. A comprehensive post-incident review is under way to identify system improvements and prevent future recurrences.

A load balancer failure at one of our data centres caused service disruption. Our engineering team identified the issue, rerouted affected traffic to restore services, and subsequently brought the impacted load balancer back to full operation. To prevent recurrence, additional proactive alerting has been implemented to provide earlier warning of similar conditions

**Thursday 12th February 2026 from 15:05 UTC - 15:56 UTC** We are writing to provide an update concerning a temporary service interruption that affected Yoti services earlier today. Our Network Operations Centre \(NOC\) identified a spike in error rates which, upon investigation, was found to be caused by a temporary fault within our traffic management systems. This resulted in a period of unavailability for a number of our users. Our infrastructure team has since resolved the issue, and all services are now operating as normal. We sincerely apologise for the inconvenience and disruption this outage may have caused. We are conducting a full investigation to identify improvements and prevent future recurrence.

Earlier today, some customers may have experienced errors \(5xx\) while accessing our services. This was due to a technical communication issue between our systems. Our monitoring alerts identified the spike immediately, and our engineering team has since resolved the issue. We can confirm that all services are now fully operational, and we apologise for any inconvenience this may have caused to our customers.

**Thursday 23rd October 2025 14:47 UTC - 16:54 UTC** We are writing to inform you about a temporary service interruption that affected all **Yoti services** earlier today. Our Network Operations Center \(NOC\) detected an increase in error rates starting at 14:47 UTC. Our investigation determined the root cause was an unexpected issue with a load balancer, which caused our services to become temporarily unavailable. ### **Timeline of Impact** During the incident, customers may have experienced errors and been unable to access Yoti services during the following periods: * **14:47 – 15:06 UTC** * **15:48 – 15:56 UTC** Although our Infrastructure team quickly resolved the primary problem, we continued to see minor errors affecting IPv6 traffic. Full service was officially restored at 16:54 UTC We sincerely apologise for the inconvenience and disruption this outage may have caused. We are conducting a full investigation to identify improvements and prevent future recurrence.

**Thursday 4th September 2025 from 15:29 UTC - 16:34 UTC** ‌ The Yoti Network Operations Center \(NOC\) team detected an increase in error rates towards our **Age Verification Service**, after some initial investigation it was determined the root cause was due to a database issue that caused the service to become temporarily unavailable. Our Infrastructure and Product teams quickly resolved the issue, and fully restored the service back to normal. During the outage, all affected customers would have been unable to access the service and may have received error messages. We sincerely apologise for any inconvenience this may have caused. A full investigation is being conducted to identify any future improvements that can be made.

**Tuesday 2nd September 2025 from 12:10 UTC - 14:40 UTC** ‌ We're writing to inform you about a service interruption that impacted some customers using our **Identity Verification** and **Digital ID services**. Our Network Operations Center \(NOC\) noticed a few errors and quickly escalated the issue to our product teams. It was determined that the root cause was an issue with a third-party integration. This would have only affected specific fraud checks. Some of these checks would have automatically retried, while in other cases, customers may have seen an error message. ‌ We apologise for any inconvenience this outage has caused our customers.

**Friday 25th July 2025 from 09:18 UTC - 11:52 UTC** Today with the introduction of **The Online UK Safety Act**, **Yoti** experienced significant and unanticipated levels of traffic. This unprecedented demand led to a substantial increase in latency across our backend services, causing disruption for our users. Customers would have experienced slower response times, and approximately 4.5-5% of users may have encountered errors during this period. The root cause was identified as a sharp increase in service usage on Yoti’s internal network, to mitigate against this impact and to restore performance we rapidly scaled up our services to include a secondary datacenter to help alleviate the latency issues. ‌ We apologise for any inconvenience this outage has caused our customers and we are committed to ensuring the stability and reliability of our services.

**Friday 11th April 2025 from 00:00 UTC - 02:05 UTC** The Yoti NOC team noticed an increase in traffic towards our Age Verification Service. ‌ The root cause was traced to a spike in traffic resulting in customers experiencing possible time out requests whilst trying to access this service during this time. ‌ Further changes were made by the infrastructure team between 08:45 UTC and 09:15 UTC which may have caused requests from some customers to time out.The Infrastructure team managed to fix the issues, and returned traffic back to normal levels. ‌ We apologise for any inconvenience this outage has caused our customers.

**Wednesday 2nd April 2025 from 09:24 UTC - 09:36 UTC** ‌ The Yoti NOC team noticed a drop in traffic towards our Age Verification Service. The root cause was traced to a production release that caused unexpected errors in the application. ‌The Infrastructure team quickly managed to fix the issues, but customers would have experienced some time out errors whilst trying to access this service during this time. ‌ **We apologise for any inconvenience this outage has caused our customers.**