Worldline experienced a minor incident on December 9, 2025 affecting Bancontact, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 09, 2025, 05:52 PM UTC
We would like to inform you about an ongoing issue with BCMC transaction processing as from 13:06 CET on 09/12/2025. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.
- resolved Dec 09, 2025, 08:33 PM UTC
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Bancontact on 09/12/2025 between 13:06 and 20:53 CET. We confirm that as of 20:53 CET on 09/12/2025, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.