Worldline incident
Intermittent 3-D Secure Authentication partially unavailable
Worldline experienced a minor incident on October 17, 2025 affecting Back Office Ogone and AIRPLUS and 1 more component, lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 17, 2025, 12:09 PM UTC
We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 14:10 CEST (from 16/10/2025). The issue has reoccurred after the temporary resolution. Many different acquirers and payment methods are impacted. This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check. A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly. We appreciate your understanding of the matter.
- resolved Oct 17, 2025, 04:08 PM UTC
Please be informed that a perturbation impacting 3-D Secure authentication occurred between 16/10/2025 14:10 CEST and 17/10/2025 12:54 CEST. As a result, during this time frame, some of your customers may have received an error message and their transaction may have ended in a status 0 (incomplete/invalid). Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure.