Whispir Outage History
Whispir is up right nowPingoru has recorded 51 incidents for Whispir: 21 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 4 | 9 of 744 (1%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 5 | 50 of 744 (7%) |
| August 2026 | 0 | 289 of 744 (39%) |
| September 2026 | 4 | 6 of 720 (1%) |
| October 2026 | 3 | 1 of 523 (0%) |
Incidents, newest first
Notice October 13, 2026 AU Region - Web Portal Access 5m Whispir Web Application Portal
Started Oct 13, 2026, 01:53 AM UTC· resolved Oct 13, 2026, 01:58 AM UTC
- resolved Oct 13, 2026, 02:24 AM UTC
We observed a brief intermittent issue impacting access to the web portal in the Australian instance. This issue has been resolved, and we are continuing to monitor the service closely to ensure everything is functioning as expected. Start Time: 12:53 AEDT 13/10/2026 End Time: 12:58 AEDT 13/10/2026 Duration: 5 minutes If you have any questions or concerns, please contact our support team at [email protected].
Notice October 8, 2026 AU Instance - Email Delivery Degredation 17m Email
Started Oct 08, 2026, 09:12 AM UTC· resolved Oct 08, 2026, 09:29 AM UTC
- monitoring Oct 08, 2026, 09:12 AM UTC
We have identified and resolved an issue affecting email delivery within the AU instance. While services have been restored, we are continuing to closely monitor the environment to ensure email delivery performance remains stable and operates as expected. If you need any assistance while we work through this issue, please don’t hesitate to contact our support team at [email protected].
- resolved Oct 08, 2026, 09:29 AM UTC
The issue affecting email delivery within the AU instance has been successfully resolved. Email services are now operating normally, and delivery performance has returned to expected levels. If you have any questions or concerns, please contact our support team at [email protected].
Major September 28, 2026 AU Instance - Email Delivery Issues 33m Email
Started Sep 28, 2026, 01:26 AM UTC· resolved Sep 28, 2026, 02:00 AM UTC
- investigating Sep 28, 2026, 01:26 AM UTC
We have identified an issue impacting mail delivery for some users. Our team is actively investigating and working with the highest priority to restore service as quickly as possible. If you have any questions or concerns, please contact our support team at [email protected].
- resolved Sep 28, 2026, 02:00 AM UTC
The issue affecting email delivery has been resolved, and mail services have been restored. If you have any questions or concerns, please contact our support team at [email protected].
Minor September 24, 2026 AP1 Instance - Web Portal Access Issue 4h 48m Whispir API, Whispir Web Application Portal
Started Sep 24, 2026, 03:03 AM UTC· resolved Sep 24, 2026, 07:51 AM UTC
- investigating Sep 24, 2026, 03:03 AM UTC
We are currently investigating an issue affecting access to the Web Portal. Our team is actively working to restore service and minimize the impact to affected users. We will provide additional updates as soon as more information becomes available. If you have any questions or concerns, please contact our support team at [email protected].
- investigating Sep 24, 2026, 07:50 AM UTC
We are continuing to investigate this issue.
- resolved Sep 24, 2026, 07:51 AM UTC
We would like to inform you that the issue with the Web Portal access has been restored. If you have any questions or require further assistance, please don’t hesitate to contact our support team at [email protected].
Minor September 8, 2026 AP1 Instance - Email Delivery Degredation 52m Email
Started Sep 08, 2026, 08:29 AM UTC· resolved Sep 08, 2026, 09:22 AM UTC
- investigating Sep 08, 2026, 08:29 AM UTC
We have identified an issue affecting email delivery in the AP1 instance. Our team is actively investigating the root cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. If you need any assistance while we work through this issue, please don’t hesitate to contact our support team at [email protected].
- resolved Sep 08, 2026, 09:22 AM UTC
The issue impacting email delivery has been fully restored.
Notice July 31, 2026 AP1 Instance: Intermittent Web Portal Access Issue – Whispir Web Application Portal
Started Jul 31, 2026, 11:50 PM UTC· resolved Jul 31, 2026, 11:50 PM UTC
- resolved Jul 31, 2026, 11:50 PM UTC
An intermittent issue affecting web portal accessibility was observed. The issue was promptly resolved upon detection, and normal service has been restored. As a precaution, we continue to monitor the system closely to ensure consistent performance and availability. If you have any questions or concerns, please contact our support team at [email protected].
Minor July 30, 2026 SMS Delivery Degradation Affecting a Subset of New Zealand Traffic 14d 2h SMS
Started Jul 30, 2026, 12:46 AM UTC· resolved Aug 13, 2026, 02:58 AM UTC
- investigating Jul 30, 2026, 12:46 AM UTC
We are investigating a carrier-side fault affecting SMS message delivery in New Zealand. The issue is isolated to a single carrier/provider and may impact Mobile Terminated (MT) and Mobile Originated (MO) messaging for customers using dedicated shortcodes associated with that carrier. This issue does not affect all New Zealand messaging traffic or all New Zealand customers. We are actively engaging with the carrier to restore normal service and are working on mitigations to minimise the impact on affected customers. If you believe your service is impacted, please contact our Support team at [email protected]. We will provide further updates as more information becomes available.
- monitoring Jul 31, 2026, 06:40 AM UTC
We have implemented a temporary workaround for affected customers, and service has been restored for those migrated to the alternative route. We continue to work closely with our provider to investigate and resolve the underlying issue. Monitoring remains in place, and we will provide further updates as they become available. If you have any questions please contact our Support team at [email protected].
- resolved Aug 13, 2026, 02:58 AM UTC
We have completed the migration of all impacted customers to temporary or permanent short code solutions, and this incident is now closed. We will continue to work with affected customers on the migration of impacted short codes to new providers to support a long-term resolution. If you have any questions, please contact our Support team at [email protected].
Minor July 28, 2026 Australian Region: Intermittent Web Portal Access Issue 47m Whispir Web Application Portal
Started Jul 28, 2026, 07:12 AM UTC· resolved Jul 28, 2026, 08:00 AM UTC
- investigating Jul 28, 2026, 07:12 AM UTC
We observed an issue that is intermittently impacting web portal access within the Australian instance. Our developers and engineering teams are actively working to resolve this quickly. If you have any questions or concerns, please contact our support team at [email protected].
- investigating Jul 28, 2026, 07:18 AM UTC
We are continuing to investigate this issue.
- resolved Jul 28, 2026, 08:00 AM UTC
We would like to inform you that the issue causing intermittent issue in web portal access has been restored. If you have any questions or require further assistance, please don’t hesitate to contact our support team at [email protected].
Minor July 10, 2026 AP1 Instance - SMS Delivery Delays 1h 39m SMS
Started Jul 10, 2026, 09:47 AM UTC· resolved Jul 10, 2026, 11:26 AM UTC
- investigating Jul 10, 2026, 09:47 AM UTC
We would like to inform you that we are currently investigating an issue causing delays in SMS message delivery for services hosted on the AP1 instance, specifically impacting customers in the Singapore region. Our engineering team is actively investigating the root cause and working to restore normal service as quickly as possible. If you have any questions or require further assistance, please don’t hesitate to contact our support team at [email protected].
- resolved Jul 10, 2026, 11:26 AM UTC
We would like to inform you that the issue causing delays in SMS message delivery for services hosted on the AP1 instance has been restored. If you have any questions or require further assistance, please don’t hesitate to contact our support team at [email protected].
Minor June 11, 2026 Regional Carrier Issue – SMS Delivery Disruption to Singtel Numbers 33m Whispir API, Whispir API, Whispir Web Application Portal, Whispir Web Application Portal and 5 more
Started Jun 11, 2026, 12:41 AM UTC· resolved Jun 11, 2026, 01:14 AM UTC
- investigating Jun 11, 2026, 12:41 AM UTC
Please note that we are currently experiencing High Delivery Failure. The required operational teams have been engaged to investigate this as a matter of priority. Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.
- investigating Jun 11, 2026, 01:12 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 11, 2026, 01:14 AM UTC
We have received confirmation from the carrier network that the issue has been resolved. Message processing has now stabilised, with normal operations observed.
- resolved Jun 11, 2026, 01:14 AM UTC
This event has been resolved.
Minor May 28, 2026 Australian AU region – SMS message processing issues with SenderID registrations 11m SMS
Started May 28, 2026, 05:54 AM UTC· resolved May 28, 2026, 06:06 AM UTC
- investigating May 28, 2026, 05:54 AM UTC
We are currently experiencing issues with message processing with SenderID registrations affecting SMS messaging in Australia’s AU regional instance. Status: We are aware of the issue and are currently investigating. Our teams are actively investigating the cause. We will continue to provide updates as more information becomes available. If you have any questions or concerns, please contact our support team at [email protected].
- resolved May 28, 2026, 06:06 AM UTC
The issue affecting SMS messaging in Australia’s AU regional instance has been resolved. If you require any assistance or have further questions, please contact our Support team at [email protected].
Notice May 25, 2026 New Zealand Region - Portal Access Issue 1h 7m Whispir API, Whispir Web Application Portal, SMS, Email
Started May 25, 2026, 12:53 PM UTC· resolved May 25, 2026, 02:01 PM UTC
- investigating May 25, 2026, 12:53 PM UTC
We are currently aware of an issue that is impacting portal access within the New Zealand region. Our team is actively monitoring the situation and working closely with our service providers to assess the scope and impact of the issue. If you have any questions or concerns, please contact our support team at [email protected].
- resolved May 25, 2026, 02:01 PM UTC
Dear Customer, We would like to inform you that the issue has been restored at approximately 26/05/2026 - 01:41 NZST. We are continuing to monitor system performance, and will provide further updates once our investigation into the root cause is complete.
Minor May 25, 2026 New Zealand Region - Intermittent Degradation of Message Delivery Service 6h 34m Whispir API, SMS, Email
Started May 25, 2026, 01:12 AM UTC· resolved May 25, 2026, 07:47 AM UTC
- identified May 25, 2026, 01:12 AM UTC
Dear Customers, We are currently aware of an issue that is intermittently impacting message delivery within the New Zealand region. Our team is actively monitoring the situation and working closely with our service providers to assess the scope and impact of the issue. If you have any questions or concerns, please contact our support team at [email protected].
- identified May 25, 2026, 01:32 AM UTC
Dear Customer, We are continuing to work with our providers. The issue has been identified, and recovery efforts are currently underway. If you have any questions or concerns, please contact our support team at [email protected].
- identified May 25, 2026, 02:24 AM UTC
Dear Customer, We have observed improvements in service performance; however, message delivery continues to be intermittently impacted. Our team is actively monitoring the situation and working closely with our provider to fully resolve the issue. We will provide further updates as more information becomes available. If you have any questions or concerns, please contact our support team at [email protected].
- monitoring May 25, 2026, 07:15 AM UTC
Dear Customer, We have observed improvements in system performance; however, the issue remains intermittent. Our team continues to actively monitor and is conducting further tests to ensure full resolution. We will provide additional updates as soon as more information becomes available. If you have any questions or concerns, please contact our support team at [email protected].
- resolved May 25, 2026, 07:47 AM UTC
Dear Customer, The issue affecting message delivery within the New Zealand region has been resolved. If you require any assistance or have further questions, please contact our Support team at [email protected].
Minor May 22, 2026 Email API Performance Degradation 1h 6m Whispir API, Email
Started May 22, 2026, 05:11 AM UTC· resolved May 22, 2026, 06:17 AM UTC
- investigating May 22, 2026, 05:11 AM UTC
Dear Customer, We are currently experiencing an issue impacting our Email API services. While the service remains operational and continues to process workflows, including common functions such as Email to SMS, performance has been degraded. Transactions are still being processed; however, users may experience increased latency during this time. If you need any assistance while we work through this issue, please don’t hesitate to contact our support team at [email protected].
- monitoring May 22, 2026, 05:50 AM UTC
Dear Customer, We have implemented changes to help alleviate the issue; however, processing volumes remain higher than normal, resulting in slightly increased latency. Our team is actively monitoring the situation and will provide an update once services have fully returned to normal. In the meantime, if you require any assistance, please don’t hesitate to contact our support team at [email protected].
- resolved May 22, 2026, 06:17 AM UTC
Dear Customer, The issue affecting the Email API has been fully resolved. If you require any assistance or have further questions, please contact our Support team at [email protected].
Major April 9, 2026 SMS Messaging Disruption Affecting International Delivery 1h 34m SMS, SMS, SMS, SMS and 1 more
Started Apr 09, 2026, 02:00 AM UTC· resolved Apr 09, 2026, 03:35 AM UTC
- identified Apr 09, 2026, 02:00 AM UTC
We are currently experiencing a service outage impacting international SMS delivery. Our team is working closely with our suppliers to determine the cause and will provide updates as more information becomes available. If you need any help whilst we work through this problem. Please reach out to our support team at [email protected]
- identified Apr 09, 2026, 02:33 AM UTC
We have verified that not all international SMS delivery is impacted, and some use cases remain operational. We are continuing to actively work on resolving the issue with our suppliers and, in parallel, have initiated Business Continuity Plan (BCP) activation to support service recovery. We will continue to share updates as more information becomes available. If you require any assistance while we work through this issue, please contact our support team at [email protected].
- monitoring Apr 09, 2026, 03:12 AM UTC
A fix has been implemented by our downstream provider, and all previously impacted services have now been fully restored. We are continuing to investigate the cause of this incident, including further analysis in collaboration with our vendors, to ensure appropriate preventative measures are in place. If you require any assistance or have further questions, please contact our Support team at [email protected].
- resolved Apr 09, 2026, 03:35 AM UTC
This incident has been resolved. If you need any help whilst we work through this problem. Please reach out to our support team at [email protected]
Minor February 24, 2026 Minor SMS delivery delays due to an unexpected service fault 1h SMS
Started Feb 24, 2026, 12:02 AM UTC· resolved Feb 24, 2026, 01:03 AM UTC
- investigating Feb 24, 2026, 12:02 AM UTC
Dear Customer, Please note that we are currently experiencing delays in message sendouts. The required operational teams have been engaged to investigate this as a matter of priority. We will provide a further update here within 30mins. If you have any questions or concerns, please contact our support team at [email protected]. Warm regards, Whispir Team
- resolved Feb 24, 2026, 01:03 AM UTC
We’re pleased to share that the recent message delivery issue has now been fully resolved. All services are operating normally, and no further impact is expected. Our team is continuing to investigate the underlying cause to ensure this does not occur again. Once the full investigation is completed, we will provide a detailed incident report for your reference. Thank you for your patience and understanding. If you experience any additional issues, please don’t hesitate to contact our support team at [email protected]. Best regards, Whispir Support Team
Minor February 9, 2026 SMS Messaging Disruption Affecting Australian Network Operators 20m SMS, SMS
Started Feb 09, 2026, 03:00 AM UTC· resolved Feb 09, 2026, 03:20 AM UTC
- identified Feb 09, 2026, 03:00 AM UTC
We are currently experiencing a disruption affecting SMS delivery to multiple Australian Network Operators. This issue has been confirmed as originating at the Network Operator level and is impacting several carriers. Our teams are actively engaged with all downstream providers and are closely monitoring the situation. We will continue to share updates as more information becomes available. If you are experiencing delivery issues or require further assistance, please contact our support team at [email protected].
- resolved Feb 09, 2026, 03:20 AM UTC
Services Fully Restored We have received confirmation that the underlying issue has been resolved. All routing between carriers and network operators is now functioning as expected, and message processing has returned to normal. Our team will continue to closely monitor carrier performance, and should any conditions change, we will provide an immediate update. If you are still experiencing delivery issues or need further assistance, please contact our support team at [email protected].
Notice October 21, 2025 AU Instance | Unable to Login to Platform 17m Whispir Web Application Portal
Started Oct 21, 2025, 03:39 AM UTC· resolved Oct 21, 2025, 03:56 AM UTC
- resolved Oct 21, 2025, 05:22 AM UTC
Dear customers, We would like to inform you that a brief service disruption occurred on the AU Instance platform. The issue was promptly identified and resolved, with full service restoration completed within minutes. Event Type: Service Incident Start Time: 21 October 2025, 14:39 AEDT (03:39 UTC) End Time: 21 October 2025, 14:56 AEDT (03:56 UTC) We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any questions or require further assistance, please don’t hesitate to contact our support team at [email protected]. Warm regards, The Whispir Team
Major October 10, 2025 Australian Region: Web Portal Access Issue Reported – Whispir Web Application Portal
Started Oct 10, 2025, 03:15 AM UTC· resolved Oct 10, 2025, 03:15 AM UTC
- resolved Oct 13, 2025, 08:32 AM UTC
We identified an issue that temporarily affected some of our users’ ability to access our Web Portal (https://au.whispir.com) on 10 October. The disruption occurred between 03:08:32 UTC and 03:31:01 UTC, and has since been fully resolved. We apologise for any inconvenience this may have caused. If you have any questions or concerns, please don’t hesitate to contact our support team at [email protected].
Minor September 17, 2025 Australian Region: Web Portal Template Loading Issues Reported 1h 4m Whispir Web Application Portal
Started Sep 17, 2025, 12:28 AM UTC· resolved Sep 17, 2025, 01:33 AM UTC
- investigating Sep 17, 2025, 12:28 AM UTC
We found an issue with the template not loading in the platform. The Web Portal remains accessible, and all other functionality is operating as expected. Our team is actively working to identify the root cause. If you have any questions or concerns, please don’t hesitate to contact us at [email protected].
- identified Sep 17, 2025, 12:31 AM UTC
We’ve identified the root cause of the issue and are actively working on a solution. At this stage, the impact appears to be limited to specific customer use case scenarios. If you have any questions or concerns, please reach out to us at [email protected].
- monitoring Sep 17, 2025, 01:04 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 17, 2025, 01:04 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 17, 2025, 01:33 AM UTC
This problem has now been resolved. If you have any follow-up questions or require further assistance, please don’t hesitate to contact our support team at [email protected].
Critical August 18, 2025 Unexpected Platform Event – Message Processing Disruption on AP1 Instance 3h 12m Whispir API, Whispir Web Application Portal, SMS, Email and 1 more
Started Aug 18, 2025, 02:00 AM UTC· resolved Aug 18, 2025, 05:12 AM UTC
- investigating Aug 18, 2025, 02:25 AM UTC
We are currently experiencing message delivery issues affecting both the platform and API on the AP1 instance. Our technical team is actively investigating and working to resolve the issue. We appreciate your patience and will provide updates as soon as more information becomes available.
- identified Aug 18, 2025, 02:55 AM UTC
We’ve identified a critical event impacting all inbound communication channels and outbound messaging capabilities. As part of our recovery efforts, we will be conducting emergency maintenance, which will result in temporary downtime across our web portal, API, and SMPP-based services. We sincerely apologise for the unexpected disruption and appreciate your patience as our team works diligently to restore full service. If you experience any issues or require assistance, please don’t hesitate to contact our support team at [email protected]. Thank you for your understanding.
- identified Aug 18, 2025, 03:46 AM UTC
Our services in the AP1 region remain impacted. We sincerely apologise for the ongoing delay in service recovery. Our team is currently focused on restoration. Given the extended duration of the outage, we strongly encourage all customers to activate their disaster recovery (DR) plans while we continue working towards resolution. We will notify all affected customers as soon as services are restored. Please be assured that once recovery is complete, we will conduct a comprehensive investigation into the incident and share a detailed report with impacted customers. If you would like to discuss your options or require assistance with DR plan sequencing, please contact our support team at [email protected] or reach out to your Customer Success Manager.
- monitoring Aug 18, 2025, 04:05 AM UTC
A fix has been implemented, and early signs are promising. We’re currently running a full suite of tests to confirm the success of our recovery efforts. As mentioned earlier, we’re still conducting a comprehensive assessment of the incident and will provide a Post-Incident Report to all affected customers once complete. If you have any questions or need further assistance, please don’t hesitate to contact our customer support team at [email protected].
- resolved Aug 18, 2025, 05:12 AM UTC
This incident has now been resolved. If you have any follow-up questions or require further assistance, please don’t hesitate to contact our friendly support team at [email protected].
Minor August 15, 2025 Delayed Email Delivery – AP1 Instance 51m Email
Started Aug 15, 2025, 04:00 PM UTC· resolved Aug 15, 2025, 04:51 PM UTC
- identified Aug 15, 2025, 04:00 PM UTC
We are currently experiencing delays in email delivery on the AP1 instance. Our engineering team is actively investigating the root cause and working to restore normal service as quickly as possible. We will provide the next update within 1 hour or as soon as more information becomes available. We appreciate your patience and understanding.
- resolved Aug 15, 2025, 04:51 PM UTC
This incident has been resolved.
Minor July 25, 2025 US Region - Network / Supplier Notification - INITIAL –
Started Jul 25, 2025, 01:00 PM UTC· resolved Jul 25, 2025, 01:00 PM UTC
- resolved Jul 26, 2025, 01:40 AM UTC
Event description: Toll Free Number Messaging Impacted (Partial) Impacted Services: Some customers sending from TFN are reporting duplicate messages or messages not delivered Start time: First reported on 7/24/2025 exact start time unknown at this time. End time: 7/26/2025 12:00 AEST Dear Customer, We wanted to alert customers sending from Toll Free Numbers (TFN) of a potential for service impact. Customers have reported and tests show some messages are not being received or received late. A few have reported receiving duplicate messages as well. The issues have been escalated and we are pushing for additional answers. We would encourage you to test if you are using a TFN to send messages out to help us identify which codes are being affected. Please open a ticket if you are seeing issues by email [email protected] UPDATE: The issue has been resolved. We conducted a few tests internally and confirmed that some of the reported TFN are now working as expected. Thank you, The Whispir Support Team
Notice June 22, 2025 Web Portal Access Affected in US Region 3h 59m
Started Jun 22, 2025, 02:30 AM UTC· resolved Jun 22, 2025, 06:29 AM UTC
- investigating Jun 22, 2025, 03:42 AM UTC
Our response team is actively investigating the issue affecting web portal availability in the US region. We will provide updates as more information becomes available.
- identified Jun 22, 2025, 04:22 AM UTC
API services have been restored at 12:36 AEST. We're still working on resolving the web portal issue and will keep you updated. Thank you for your patience and understanding as we work to restore full functionality.
- identified Jun 22, 2025, 05:59 AM UTC
We are continuing to work on a fix for this issue. We appreciate your patience and understanding.
- resolved Jun 22, 2025, 06:29 AM UTC
The web portal is now accessible following a successful fix. We’re continuing to monitor the platform to ensure everything remains stable. Thank you for bearing with us.
Major May 13, 2025 Web and API services intermittently impacted on the Australian Region (AU) –
Started May 13, 2025, 09:30 PM UTC· resolved May 13, 2025, 09:30 PM UTC
- resolved May 13, 2025, 11:04 PM UTC
At approximately 7:30 AM, we experienced an unexpected event that impacted our API and web-based services in the Australian (AU) region. Our team promptly identified the issue and took corrective actions, successfully restoring services. If you have any questions or continue to experience problems, please reach out to our support team at [email protected].