New Zealand Region - Intermittent Degradation of Message Delivery Service

Update timeline

1. identified May 25, 2026, 01:12 AM UTC

   Dear Customers, We are currently aware of an issue that is intermittently impacting message delivery within the New Zealand region. Our team is actively monitoring the situation and working closely with our service providers to assess the scope and impact of the issue. If you have any questions or concerns, please contact our support team at [email protected].

2. identified May 25, 2026, 01:32 AM UTC

   Dear Customer, We are continuing to work with our providers. The issue has been identified, and recovery efforts are currently underway. If you have any questions or concerns, please contact our support team at [email protected].

3. identified May 25, 2026, 02:24 AM UTC

   Dear Customer, We have observed improvements in service performance; however, message delivery continues to be intermittently impacted. Our team is actively monitoring the situation and working closely with our provider to fully resolve the issue. We will provide further updates as more information becomes available. If you have any questions or concerns, please contact our support team at [email protected].

4. monitoring May 25, 2026, 07:15 AM UTC

   Dear Customer, We have observed improvements in system performance; however, the issue remains intermittent. Our team continues to actively monitor and is conducting further tests to ensure full resolution. We will provide additional updates as soon as more information becomes available. If you have any questions or concerns, please contact our support team at [email protected].

5. resolved May 25, 2026, 07:47 AM UTC

   Dear Customer, The issue affecting message delivery within the New Zealand region has been resolved. If you require any assistance or have further questions, please contact our Support team at [email protected].