Whispir incident

AP1 Instance - SMS Delivery Delays

Resolved after 1 hour 39 minutes, affecting SMS, on July 10, 2026.

resolved Jul 10, 2026, 11:26 AM UTC

We would like to inform you that the issue causing delays in SMS message delivery for services hosted on the AP1 instance has been restored. If you have any questions or require further assistance, please don’t hesitate to contact our support team at [email protected].

Started
Jul 10, 2026, 09:47 AM UTC
Resolved
Jul 10, 2026, 11:26 AM UTC
Duration
1h 39m
Detected by Pingoru
Jul 10, 2026, 09:47 AM UTC

Affected components

SMS

Update timeline

  1. investigating Jul 10, 2026, 09:47 AM UTC

    We would like to inform you that we are currently investigating an issue causing delays in SMS message delivery for services hosted on the AP1 instance, specifically impacting customers in the Singapore region. Our engineering team is actively investigating the root cause and working to restore normal service as quickly as possible. If you have any questions or require further assistance, please don’t hesitate to contact our support team at [email protected].

  2. resolved Jul 10, 2026, 11:26 AM UTC

    We would like to inform you that the issue causing delays in SMS message delivery for services hosted on the AP1 instance has been restored. If you have any questions or require further assistance, please don’t hesitate to contact our support team at [email protected].

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