Whispir Outage History

Whispir is up right now

Whispir had 35 outages in the last 2 years totaling 100h 23m of downtime — averaging 1.4 incidents per month.

There were 35 Whispir outages since May 25, 2024 totaling 100h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.whispir.com

Major September 23, 2024

Message Sending Issues in the NZ Region

Detected by Pingoru
Sep 23, 2024, 12:02 AM UTC
Resolved
Sep 23, 2024, 02:22 AM UTC
Duration
2h 20m
Timeline · 3 updates
  1. investigating Sep 23, 2024, 12:02 AM UTC

    We have identified an issue in sending messages in the NZ instance. Our technical teams are working on this to resolve the issue. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected]

  2. monitoring Sep 23, 2024, 12:26 AM UTC

    We are pleased to inform you that the platform has stabilized, and messages are now being sent and delivered successfully. Our team is actively monitoring the platform to ensure continued performance, but should you encounter any issues or have any concerns, please don't hesitate to reach out to us. You can contact our support team at [email protected], and we will be happy to assist you.

  3. resolved Sep 23, 2024, 02:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 10, 2024

Instability Issues in the Whispir AU Region

Detected by Pingoru
Sep 10, 2024, 11:38 PM UTC
Resolved
Sep 11, 2024, 02:48 AM UTC
Duration
3h 10m
Affected: Whispir APIWhispir Web Application PortalSMSEmail
Timeline · 4 updates
  1. investigating Sep 10, 2024, 11:38 PM UTC

    We have identified instability issues in the Whispir AU region. Our technical teams are working on this to resolve the issue. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected]

  2. investigating Sep 11, 2024, 12:43 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 11, 2024, 12:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 11, 2024, 02:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 2, 2024

Message Sending Issues in the AU Region

Detected by Pingoru
Sep 02, 2024, 05:41 AM UTC
Resolved
Sep 02, 2024, 07:37 AM UTC
Duration
1h 56m
Affected: Whispir APISMSEmail
Timeline · 4 updates
  1. investigating Sep 02, 2024, 05:41 AM UTC

    We have identified an issue in sending messages in the AU instance. Our technical teams are working on this to resolve the issue. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected]

  2. identified Sep 02, 2024, 06:32 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 02, 2024, 07:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 02, 2024, 07:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 13, 2024

Rich Message: Custom Portal Web Link not accessible

Detected by Pingoru
Aug 13, 2024, 04:34 AM UTC
Resolved
Aug 13, 2024, 06:35 AM UTC
Duration
2h
Affected: Whispir Web Application Portal
Timeline · 3 updates
  1. identified Aug 13, 2024, 04:34 AM UTC

    Please note that we are experiencing a problem accessing the custom portal web links within Rich Messages in the AP1 region. We are investigating this fault as a matter of priority and will provide further updates within 30 minutes.

  2. monitoring Aug 13, 2024, 04:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 13, 2024, 06:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 24, 2024

Message delivery delays observed in Asia Pacific Region (AP1)

Detected by Pingoru
Jul 24, 2024, 03:41 AM UTC
Resolved
Jul 25, 2024, 01:03 AM UTC
Duration
21h 21m
Affected: SMSEmail
Timeline · 3 updates
  1. investigating Jul 24, 2024, 03:41 AM UTC

    We are currently experiencing delays in message delivery within the Asia Pacific region. Our response teams are working diligently to resolve the issue as swiftly as possible. Thank you for your patience and understanding during this time.

  2. monitoring Jul 24, 2024, 03:54 AM UTC

    We recently experienced a brief period during which we had some issues with message delivery and processing of DLR from downstream providers. After conducting assessments and testing, it has been confirmed that the service has returned to normal. We will continue to monitor our environments and will report back if any action is required. If you have any enquiries, please reach out to the support team at [email protected].

  3. resolved Jul 25, 2024, 01:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 22, 2024

Intermittent 'Forbidden' Error Encountered During Login to NZ Instance

Detected by Pingoru
Jul 22, 2024, 02:45 AM UTC
Resolved
Jul 22, 2024, 12:02 PM UTC
Duration
9h 16m
Timeline · 3 updates
  1. identified Jul 22, 2024, 09:05 AM UTC

    We have identified intermittent login issues on the NZ instance, resulting in users encountering errors sporadically. Our response teams are working to resolve the issue as quickly as possible.

  2. monitoring Jul 22, 2024, 09:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 22, 2024, 12:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 10, 2024

Processing issues with SMS messages that contain web links or sent via text-in numbers

Detected by Pingoru
Jul 10, 2024, 02:23 PM UTC
Resolved
Jul 11, 2024, 05:57 AM UTC
Duration
15h 33m
Affected: Whispir Web Application Portal
Timeline · 4 updates
  1. investigating Jul 10, 2024, 02:23 PM UTC

    We have identified an issue when sending messages containing web links. We are currently investigating this. Please note that all other types of messages are being sent as normal. We will be posting further updates once we have more details to share.

  2. investigating Jul 10, 2024, 02:53 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 11, 2024, 02:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 11, 2024, 05:57 AM UTC

    “The incident has been resolved by our engineering teams. We have made the necessary corrections to address the problem affecting SMS messaging within the region. To clarify, we observed issues with the processing of SMS messages that either contained web links or originated from a text-in number. Additionally, during the affected period, our Web Application platform experienced performance problems. If any of the above issues have impacted your service usage, please contact our customer support team at [email protected]. They will be able to assist you with any affected messaging throughout this period

Read the full incident report →

Minor June 20, 2024

Network outage impacting SMS services in the Australian Region

Detected by Pingoru
Jun 20, 2024, 12:36 AM UTC
Resolved
Jun 20, 2024, 03:23 AM UTC
Duration
2h 46m
Affected: SMS
Timeline · 4 updates
  1. identified Jun 20, 2024, 12:36 AM UTC

    We would like to inform you that a network outage is currently causing problems with SMS messaging delivery to handsets in the Australian region. Please note that this is an informational notification only to keep you informed about the situation. We will provide updates as soon as they become available.

  2. identified Jun 20, 2024, 02:14 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 20, 2024, 02:38 AM UTC

    We are pleased to inform you that we have observed recovery in our service and are closely monitoring the situation to ensure stability and performance. We understand the importance of our service to your operations and appreciate your patience and understanding during this time. We sincerely apologize for any inconvenience this disruption may have caused.

  4. resolved Jun 20, 2024, 03:23 AM UTC

    We are pleased to inform you that the recent issue affecting our services has been successfully resolved. Our service is now back to normal, and messages are processing as expected. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected]

Read the full incident report →

Minor May 30, 2024

Message Delivery Delay in the Australian Region

Detected by Pingoru
May 30, 2024, 12:15 AM UTC
Resolved
May 31, 2024, 12:08 AM UTC
Duration
23h 53m
Affected: Whispir APIWhispir Web Application PortalSMSEmail
Timeline · 5 updates
  1. identified May 30, 2024, 12:15 AM UTC

    We have identified a minor delay in message delivery within the Australian region and are actively working on a solution.

  2. identified May 30, 2024, 01:45 AM UTC

    We have detected a significant issue affecting the delivery of a large volume of messages. Our response teams are actively working to implement measures to resolve this problem as quickly as possible. We understand the critical nature of timely message delivery and are dedicating all necessary resources to address and rectify the situation. We will continue to monitor the system closely and provide updates on our progress. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any questions or require immediate assistance, please do not hesitate to reach out to our support team.

  3. monitoring May 30, 2024, 04:59 AM UTC

    Our messaging services have been stabilized, and we will continue to closely monitor the situation. Additionally, we will be conducting emergency maintenance activities on our Australian infrastructure tonight, 30 May 2024 20:00 AEST to 30 May 2024 20:15 AEST. These maintenance activities are crucial to ensure long-term stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services. Thank you for your patience and continued support.

  4. monitoring May 30, 2024, 05:25 AM UTC

    We have been performing maintenance in the background today to restore our messaging services. You will find that our messaging services have stabilised and are now performing end-to-end operations within expectations. We will continue to monitor the service, and if anything occurs, we will update you via our status page notifications. Please note that we have scheduled an emergency maintenance activity for tonight and sent a notification separately. This should cause a minor outage, and services will immediately resume once we have completed the remaining maintenance work. We have scheduled this activity as it does require downtime. We apologise for the short notice and any impact on your use cases.

  5. resolved May 31, 2024, 12:08 AM UTC

    This incident has been resolved.

Read the full incident report →