Whispir Outage History
Whispir is up right nowPingoru has recorded 51 incidents for Whispir: 21 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 4 | 9 of 744 (1%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 5 | 50 of 744 (7%) |
| August 2026 | 0 | 289 of 744 (39%) |
| September 2026 | 4 | 6 of 720 (1%) |
| October 2026 | 3 | 1 of 591 (0%) |
Incidents, newest first
Major May 4, 2025 Issues identified with services in our Americas Region (US) 15h 23m
Started May 04, 2025, 03:45 PM UTC· resolved May 05, 2025, 07:08 AM UTC
- identified May 05, 2025, 06:26 AM UTC
We have become aware of an intermittent issue affecting our services in the Americas region (US). We have taken corrective actions to restore services, but we wanted to inform you about the fault that occurred. If you have any questions or concerns, please feel free to reach out to our team at [email protected].
- monitoring May 05, 2025, 06:27 AM UTC
We have restored all impacted services and are currently reviewing the event. We will continue to monitor our systems closely.
- resolved May 05, 2025, 07:08 AM UTC
This incident has been resolved.
Major April 7, 2025 Message Delivery Issues on the Australian Region 1h 43m Whispir Web Application Portal, SMS, Email
Started Apr 07, 2025, 03:05 AM UTC· resolved Apr 07, 2025, 04:48 AM UTC
- investigating Apr 07, 2025, 03:05 AM UTC
We are currently experiencing an incident impacting message delivery in the Australian region. Our team is actively investigating the issue to resolve the situation as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience during this time.
- investigating Apr 07, 2025, 03:12 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 07, 2025, 03:53 AM UTC
We have identified the issue affecting message delivery and implemented a fix. We are closely monitoring the situation to ensure stability and will provide further updates as the fix progresses. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don’t hesitate to reach out to [email protected]
- monitoring Apr 07, 2025, 03:53 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 07, 2025, 04:48 AM UTC
This incident has been resolved.
Critical January 19, 2025 Message Sending Issues in the IT Region 1h 29m Whispir API, SMS, Email
Started Jan 19, 2025, 11:04 PM UTC· resolved Jan 20, 2025, 12:33 AM UTC
- investigating Jan 19, 2025, 11:04 PM UTC
We have identified an issue in sending messages in the IT instance. Our technical teams are working on this to resolve the issue. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected]
- monitoring Jan 19, 2025, 11:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 20, 2025, 12:33 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 20, 2025, 12:33 AM UTC
This incident has been resolved.
Minor January 10, 2025 Issues with Web-based Message Reporting identified in our AU region 4h 35m Whispir Web Application Portal
Started Jan 10, 2025, 01:48 AM UTC· resolved Jan 10, 2025, 06:23 AM UTC
- identified Jan 10, 2025, 01:48 AM UTC
Recently, we found an issue affecting the accuracy and performance of Message Reporting in the Platform. Our developers and engineering teams are actively working to resolve this quickly. Should you have any questions or concerns, please feel free to reach out to our team at [email protected].
- resolved Jan 10, 2025, 06:23 AM UTC
This incident has been resolved.
Minor January 10, 2025 Message delivery issues with Telstra-based numbers and handsets in Australia 14h 26m SMS
Started Jan 10, 2025, 12:43 AM UTC· resolved Jan 10, 2025, 03:09 PM UTC
- investigating Jan 10, 2025, 12:43 AM UTC
We’ve identified delivery issues with Telstra-based numbers and handsets. This has been escalated to our partner provider for further investigation. If you have any concerns or questions, please don’t hesitate to contact our team at [email protected].
- identified Jan 10, 2025, 01:22 AM UTC
As noted previously, we have identified delivery issues concerning Telstra-based numbers and handsets. We have escalated this matter to our partner provider for resolution and to gather further information regarding the situation. While we await additional details, please do not hesitate to contact our team at [email protected] if you have any concerns or questions.
- monitoring Jan 10, 2025, 03:41 AM UTC
We’ve received confirmation that the Telstra Telco network is experiencing issues with latency and non-delivery. Their team is actively working to resolve the issue. We will keep you updated with any further developments. Thank you for your patience.
- resolved Jan 10, 2025, 03:09 PM UTC
We are writing to inform you that Telstra has resolved the delivery issue on their end. If you experience any further issues, please don't hesitate to reach out to [email protected]. Thank you for your patience.
Notice December 26, 2024 SMS Delivery Degradation (Telstra) 3h 12m Whispir API, SMS
Started Dec 26, 2024, 07:21 AM UTC· resolved Dec 26, 2024, 10:33 AM UTC
- monitoring Dec 26, 2024, 07:21 AM UTC
We would like to inform you that Telstra, the Australian telecommunications provider, has confirmed ongoing service degradation due to delays in SMS delivery and receipt. We are actively monitoring the situation and will provide updates as soon as we receive further information regarding the resolution of this issue from Telstra.
- resolved Dec 26, 2024, 10:33 AM UTC
This incident has been resolved.
Minor December 16, 2024 Scheduled Messaging functionality issues in IT, AP, AP1, EDU, US 9h 42m Whispir API, Whispir API, Whispir API, SMS and 5 more
Started Dec 16, 2024, 03:01 AM UTC· resolved Dec 16, 2024, 12:44 PM UTC
- investigating Dec 16, 2024, 03:01 AM UTC
We are currently investigating this issue.
- investigating Dec 16, 2024, 03:04 AM UTC
We have identified an issue impacting the Scheduled Messaging functionality, which is currently not operational. Our technical teams are actively working to resolve this issue as a priority.
- identified Dec 16, 2024, 05:36 AM UTC
We have identified the issue and confirmed that it affects a very limited number of previously created scheduled messages. This problem originates from an earlier code deployment. We are currently reaching out to the impacted customers and will implement a fix shortly to address these affected scheduled messages. Please note that all new scheduled messaging features operate as expected, and only a small subset of previously scheduled messages is currently affected.
- identified Dec 16, 2024, 08:32 AM UTC
A fix has been implemented in the US region. We will provide an update once it has been rolled out to the other regions.
- identified Dec 16, 2024, 10:55 AM UTC
A fix has been successfully implemented in the IT region. Our team is currently working on rolling out the fix to the other regions. We will provide you with further updates.
- identified Dec 16, 2024, 11:30 AM UTC
A fix has been successfully implemented in the AP region.
- identified Dec 16, 2024, 12:38 PM UTC
A fix has been successfully implemented in the AP1 region.
- resolved Dec 16, 2024, 12:44 PM UTC
We are pleased to inform you that the fix for the Scheduled Messaging functionality issues affecting IT, AP, AP1, EDU, and US regions has been successfully implemented. The functionality should now operate as expected. If you encounter any further issues or require additional assistance, do not hesitate to reach out to [email protected] Thank you for your patience and understanding.
Major November 20, 2024 Message processing issues in the US region 2h 42m
Started Nov 20, 2024, 07:17 PM UTC· resolved Nov 20, 2024, 10:00 PM UTC
- investigating Nov 20, 2024, 07:17 PM UTC
We have identified an issue in sending messages in the US instance. Our technical teams are working on this to resolve the issue. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected]
- investigating Nov 20, 2024, 07:17 PM UTC
We are continuing to investigate this issue.
- investigating Nov 20, 2024, 08:10 PM UTC
Our technical teams are continuing to investigate the root cause and are working diligently to resolve the problem as quickly as possible.
- investigating Nov 20, 2024, 08:27 PM UTC
We are continuing to investigate this issue. We have updated the impacted services to clarify that the outage is based in the United States and not in Australia. If you are unsure, please refer to the affected service components in your region. We apologise to those who use our Australian-based region. Today's outage communications mistakenly indicated that the AU-based services were disrupted when, as noted in the initial communication summary, the issue was in our US region. We have corrected these communications; however, we regret that incorrect notification warnings were published. This error will be addressed in our post-incident review, as we strive to identify opportunities for improvement.
- monitoring Nov 20, 2024, 09:07 PM UTC
We wanted to inform you that our team has implemented a fix to address the issue. Our team is monitoring it to ensure the resolution is effective and that the system operates smoothly. We greatly appreciate your patience and understanding as we work to ensure everything functions as expected. If you encounter any issues, please do not hesitate to reach out to our support team at [email protected]
- monitoring Nov 20, 2024, 09:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 20, 2024, 10:00 PM UTC
This incident has been resolved.
Minor November 12, 2024 Intermittent connectivity issues impacting all Whispir regions 1h 46m Whispir API, Whispir API, Whispir API, Whispir Web Application Portal and 13 more
Started Nov 12, 2024, 01:41 AM UTC· resolved Nov 12, 2024, 03:27 AM UTC
- investigating Nov 12, 2024, 01:41 AM UTC
We have identified intermittent connectivity issues that are currently affecting our Whispir platforms across all regions. Our technical teams are actively investigating the matter and working to resolve this problem. We apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please feel free to contact our support team at [email protected].
- investigating Nov 12, 2024, 01:55 AM UTC
We are continuing to investigate this issue.
- identified Nov 12, 2024, 02:09 AM UTC
The issue has been identified, and recovery actions were performed approximately 25 minutes ago with our service provider. These changes will take some time to reflect on the global domain resolvers. We apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please feel free to contact our support team at [email protected].
- monitoring Nov 12, 2024, 02:34 AM UTC
The issue has been resolved, and all services are operating normally. If you are still experiencing issues logging in, please try clearing your browser cache and cookies. If the problem persists, don’t hesitate to reach out to [email protected] for further assistance. Thank you for your patience.
- resolved Nov 12, 2024, 03:27 AM UTC
We have now classified this problem as resolved. After resolving today's issue, we continued to receive reports of problems affecting individual users. However, we found that these cases were related to local issues. In most instances, clearing the browser cache and, in a few rare cases, performing a DNS flush resolved the problems. We recommend following the instructions below if you are still experiencing these issues. If you require any assistance, don’t hesitate to reach out to [email protected]. To help resolve browsing issues, try clearing your browser cache and flushing your DNS cache. For Windows users, open your browser’s settings (in Chrome, Edge, or Firefox), navigate to Clear browsing data, and select options to clear cookies and cached images/files. To flush the DNS, open the Command Prompt as Administrator, type ipconfig /flushdns, and hit Enter. For macOS users, clear the browser cache by going to your browser’s settings (Safari, Chrome, or Firefox) and choosing Clear browsing data or Manage Website Data. To flush the DNS, open the Terminal, type sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder, and press Enter. If prompted, enter your password to proceed. These steps should improve connectivity and help resolve issues with outdated cache data.
Critical October 30, 2024 AU - Issues discovered with message processing 5h 47m Whispir API, Whispir Web Application Portal, SMS, Email
Started Oct 30, 2024, 11:26 PM UTC· resolved Oct 31, 2024, 05:14 AM UTC
- investigating Oct 30, 2024, 11:26 PM UTC
We are currently investigating the issue and will update you shortly on our progress. If you are affected by the issue, please contact our support team at [email protected].
- identified Oct 30, 2024, 11:54 PM UTC
We have identified the issue and are taking measures to address the problem. During this period, messaging services may continue to be impacted until full-service recovery. If you are affected by the issue, please contact our support team at [email protected].
- identified Oct 31, 2024, 12:36 AM UTC
We are currently performing emergency maintenance on the systems in Australia, which will affect message processing. We will notify you once services are restored to normal operation. In the meantime, if you have any urgent messaging needs, we recommend that you initiate your Business Continuity Processes. If you are affected by this issue or require assistance during this outage, please contact our support team at [email protected].
- identified Oct 31, 2024, 01:31 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 31, 2024, 01:32 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 31, 2024, 01:35 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 31, 2024, 01:59 AM UTC
We restored our messaging services about 15 minutes ago. We will continue to monitor our platform while we review today’s sequence of events. We want to advise that we are planning to conduct emergency maintenance tonight. Details of the maintenance activity will be communicated shortly.
- monitoring Oct 31, 2024, 01:59 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 31, 2024, 05:14 AM UTC
This incident has been resolved.