Resolved on July 25, 2025.
Event description: Toll Free Number Messaging Impacted (Partial) Impacted Services: Some customers sending from TFN are reporting duplicate messages or messages not delivered Start time: First reported on 7/24/2025 exact start time unknown at this time. End time: 7/26/2025 12:00 AEST Dear Customer, We wanted to alert customers sending from Toll Free Numbers (TFN) of a potential for service impact. Customers have reported and tests show some messages are not being received or received late. A few have reported receiving duplicate messages as well. The issues have been escalated and we are pushing for additional answers. We would encourage you to test if you are using a TFN to send messages out to help us identify which codes are being affected. Please open a ticket if you are seeing issues by email [email protected] UPDATE: The issue has been resolved. We conducted a few tests internally and confirmed that some of the reported TFN are now working as expected. Thank you, The Whispir Support Team
Update timeline
- resolved Jul 26, 2025, 01:40 AM UTC
Event description: Toll Free Number Messaging Impacted (Partial) Impacted Services: Some customers sending from TFN are reporting duplicate messages or messages not delivered Start time: First reported on 7/24/2025 exact start time unknown at this time. End time: 7/26/2025 12:00 AEST Dear Customer, We wanted to alert customers sending from Toll Free Numbers (TFN) of a potential for service impact. Customers have reported and tests show some messages are not being received or received late. A few have reported receiving duplicate messages as well. The issues have been escalated and we are pushing for additional answers. We would encourage you to test if you are using a TFN to send messages out to help us identify which codes are being affected. Please open a ticket if you are seeing issues by email [email protected] UPDATE: The issue has been resolved. We conducted a few tests internally and confirmed that some of the reported TFN are now working as expected. Thank you, The Whispir Support Team
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