Whispir experienced a minor incident on May 22, 2026 affecting Whispir API and Email, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2026, 05:11 AM UTC
Dear Customer, We are currently experiencing an issue impacting our Email API services. While the service remains operational and continues to process workflows, including common functions such as Email to SMS, performance has been degraded. Transactions are still being processed; however, users may experience increased latency during this time. If you need any assistance while we work through this issue, please don’t hesitate to contact our support team at [email protected].
- monitoring May 22, 2026, 05:50 AM UTC
Dear Customer, We have implemented changes to help alleviate the issue; however, processing volumes remain higher than normal, resulting in slightly increased latency. Our team is actively monitoring the situation and will provide an update once services have fully returned to normal. In the meantime, if you require any assistance, please don’t hesitate to contact our support team at [email protected].
- resolved May 22, 2026, 06:17 AM UTC
Dear Customer, The issue affecting the Email API has been fully resolved. If you require any assistance or have further questions, please contact our Support team at [email protected].