SMS Messaging Disruption Affecting International Delivery

Update timeline

1. identified Apr 09, 2026, 02:00 AM UTC

   We are currently experiencing a service outage impacting international SMS delivery. Our team is working closely with our suppliers to determine the cause and will provide updates as more information becomes available. If you need any help whilst we work through this problem. Please reach out to our support team at [email protected]

2. identified Apr 09, 2026, 02:33 AM UTC

   We have verified that not all international SMS delivery is impacted, and some use cases remain operational. We are continuing to actively work on resolving the issue with our suppliers and, in parallel, have initiated Business Continuity Plan (BCP) activation to support service recovery. We will continue to share updates as more information becomes available. If you require any assistance while we work through this issue, please contact our support team at [email protected].

3. monitoring Apr 09, 2026, 03:12 AM UTC

   A fix has been implemented by our downstream provider, and all previously impacted services have now been fully restored. We are continuing to investigate the cause of this incident, including further analysis in collaboration with our vendors, to ensure appropriate preventative measures are in place. If you require any assistance or have further questions, please contact our Support team at [email protected].

4. resolved Apr 09, 2026, 03:35 AM UTC

   This incident has been resolved. If you need any help whilst we work through this problem. Please reach out to our support team at [email protected]